Sports
LINGKESH N.
Potheri
Summary
I am a graduate in electronics and communications. I have expertise in advanced MS Excel (data analysis) and Java NetBeans. I aspire to learn and polish my skills with the opportunity to always continue to update myself.
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Successful CS Associate with 4 months of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic, handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Customer Service Executive
Sutherland
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed a high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Describe product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing the quality of service provided.
Intern
General Electric Company
11.2022 - 01.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly to relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
HIGH SCHOOL -
BUDS PUBLIC SCHOOL
BACHELOR OF TECHNOLOGY - undefined
SRM Institute of Science & Technology (ECE)
Skills
Advance MS Excel
Problem-Solving
Adaptability
Python Programming
JAVA Netbeans
Customer Relationship Management
Customer Needs Assessment
Issue Escalation
Payment management
Project Management
Time Management
Team Leader / Team Player
Projects
ASR USING HIDDEN MARCO MODEL, Develop automatic speech recognition using hidden marco model with implementation of speech recognition capabilities to interrupt a range of pre-defined words by voices. ANALYSING SOIL NUTRIENT COMPOSITION AND PH LEVELS USING IMAGE PROCESSING AND ANN, This project on the determination of soil nutrient composition and Ph level using digital image processing and artificial neural network. SRM HACKATHON 7.0 IMPLANT TRAINING on SUB-STATION AUTOMATION SYSTEM (GE)
Interests
Art
Instruments
Timeline
Customer Service Executive
Sutherland
03.2024 - Current
Intern
General Electric Company
11.2022 - 01.2023
HIGH SCHOOL -
BUDS PUBLIC SCHOOL
BACHELOR OF TECHNOLOGY - undefined
SRM Institute of Science & Technology (ECE)