Seeking a role as a customer centric in a reputed company that would benefit from my positive attitude, high energy and genuine desire to assist others.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Experience Executive (Escalation)
Junglee Games India Pvt. Ltd.
Gurugram
07.2019 - Current
Handling Escalation Calls.
A professional approach in Handling calls and provide information about the products and services, taking input of issue and there redressal thereof.
Responsible for handling VIP customers base and tracking their activity so that they remain continuously engaged on the website. Social Media queries, consumer complain and grievance complain handling.
Retain and new players onboarding activities.
Providing constant support to all the premium players.
Senior Customer Care Professional
Concentrix India Pvt. Ltd.
Gurugram
04.2015 - 07.2019
Hired as a "Customer Care Professional" for the Amazon.com process wherein I was supposed to care the US-based customers regarding their issues with Amazon orders.
It was chat/email process.
I was also promoted on seasonal basis and have experience handling a team of 15 members.
Used to create report on MS Excel to showcase the team's performance and was a helping hand to the Management.
Senior Application Specialist-GCMS/MS (QQQ) at SHIMADZU ANALYTICAL INDIA PVT.LTDSenior Application Specialist-GCMS/MS (QQQ) at SHIMADZU ANALYTICAL INDIA PVT.LTD