Playing Cricket
AJIT MANJHI
NEW DELHI
Summary
Seeking a role as a customer centric in a reputed company that would benefit from my positive attitude, high energy and genuine desire to assist others.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Experience Executive (Escalation)
Junglee Games India Pvt. Ltd.
Gurugram
07.2019 - Current
- Handling Escalation Calls.
- A professional approach in Handling calls and provide information about the products and services, taking input of issue and there redressal thereof.
- Responsible for handling VIP customers base and tracking their activity so that they remain continuously engaged on the website. Social Media queries, consumer complain and grievance complain handling.
- Retain and new players onboarding activities.
- Providing constant support to all the premium players.
Senior Customer Care Professional
Concentrix India Pvt. Ltd.
Gurugram
04.2015 - 07.2019
- Hired as a "Customer Care Professional" for the Amazon.com process wherein I was supposed to care the US-based customers regarding their issues with Amazon orders.
- It was chat/email process.
- I was also promoted on seasonal basis and have experience handling a team of 15 members.
- Used to create report on MS Excel to showcase the team's performance and was a helping hand to the Management.
Education
BBA - Business Administration
Guru Govind Singh Indraprastha University
New Delhi 06.2011 - 07.2014
Skills
Advance MS Excel
Communication (Written and Oral)
SQL
Operating System
Interests
Travelling
Snooker
Timeline
Customer Experience Executive (Escalation)
Junglee Games India Pvt. Ltd.
07.2019 - Current
Senior Customer Care Professional
Concentrix India Pvt. Ltd.
04.2015 - 07.2019
BBA - Business Administration
Guru Govind Singh Indraprastha University
06.2011 - 07.2014