Quality Analyst
IGT Solutions- Expedia
- Being the travel and customer support expert, got promoted to Quality Analyst responsible for ensuring the top notch travel support services provided to the customers across all the line of business.
Bhumika Ganglani
Gurugram
Summary
Results-oriented professional with a strong analytical mindset, effective communication abilities, and a proven track record of thriving in diverse team environments. Adaptable and quick to learn, eager to contribute to team success and enhance professional skills. Positive attitude and commitment to continuous learning and growth bring valuable asset to any organization.
Overview
Work History
Process Associate
IGT Solutions - Expedia
- Handling international customers and resolving their concerns related to all the travel based products offered on Expedia.
Customer Support Expert
Startek - Flipkart Travel
- Frontline Travel Expert focused on resolving customer's concern in finest and most satisfactory manner possible.
Education
Bachelor's in Business Administration - General Management
Lucknow University
01.2019
12th - Economics
Mount Carmel College
Lucknow, India03.2019
10th - Business Management
Mount Carmel College
01.2017
Skills
- Quality processes
- Customer Focus
- Quality Improvement
- Data Validation
- Team building
- Goal Setting
- Client Requirements
- Problem-Solving
- Teamwork and Positive Attitude
- Multitasking Abilities
- Teamwork and Collaboration
Strengthsandinterests
- Effective communication
- Query Handling with efficiency
- Quality Assurance
- Management
- Travelling and Travel based Operations
- Adapting to dynamic environment and needs
Personal Information
- Age: 23
- Date of Birth: 11/01/00
- Gender: Female
- Marital Status: Single
Accomplishments
- Supervised team of 30 staff members.
- Achieved required client metrics by completing task with accuracy and efficiency.
- Collaborated with team of 20 in the development of BQ advisors.
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Quality Analyst
IGT Solutions- Expedia
Process Associate
IGT Solutions - Expedia
Customer Support Expert
Startek - Flipkart Travel
Bachelor's in Business Administration - General Management
Lucknow University
12th - Economics
Mount Carmel College
10th - Business Management
Mount Carmel College
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