Bhumika Rajput
Associate Consultant
Summary
Project-driven Technical Operations Specialist with 4+ years of experience in project coordination, automation workflow support, and process standardization across BFSI and enterprise environments. Adept at managing SLAs, assigning tasks based on capacity, and improving operational workflows using Micro Focus Operations Orchestration, SQL, and ServiceNow. Successfully led automation support for Westpac Banking, achieving 10/10 CSAT while managing the account independently. Passionate about streamlining processes, ensuring technical excellence, and building scalable documentation aligned with IMS standards. Currently pursuing AWS Cloud Practitioner certification to enhance cloud-readiness.
Overview
5
5
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Associate Consultant
OpenText
12.2021 - Current
- Developed and maintained support schedules for automation flows using MF OO, meeting all SLA targets.
- Assigned tasks to global technical teams based on availability and expertise, ensuring balanced load distribution.
- Proactively identified and resolved repeated technical issues by performing root cause analysis and documenting solutions.
- Created, updated, and standardized 15+ SOPs and checklists to improve process accuracy and onboarding.
- Used SQL queries to extract, validate, and troubleshoot customer and DB-related data.
- Managed end-to-end client communication and technical escalations independently for over six months.
- Delivered weekly project health and utilization reports to leadership.
Associate Technical Consultant
Kudzu Infotech Pvt Ltd
12.2020 - 12.2021
- Supported early-phase MF, OO deployments, and scripting for automation flows.
- Assisted in UNIX-based system debugging and shell scripting for daily operations.
- Participated in application migration and testing support, ensuring a smooth switchover with minimal disruption.
- Maintained release logs, and tracked SLAs for technical tickets and flow updates.
Education
B.Tech - Computer Science
Dr APJ Abdul Kalam Technical University
Bijnor, India 04.2001 -
Skills
Project & Process Management
Project Scheduling & SLA Tracking
SOP Creation & Process Documentation
Cross-functional Collaboration
Service Delivery & Stakeholder Communication
SQL Querying & Data Debugging
ServiceNow
SQL Server Management Studio
Technical Operations & Troubleshooting
Certification
Certified Developer – Operations Orchestration
Hobbies
- Singing
- Playing Piano
Timeline
Certified Developer – Operations Orchestration
07-2025
PMI Kickoff™ – Predictive Project Management (2025)
07-2025
HCMx Certified
02-2024
Associate Consultant
OpenText
12.2021 - Current
Associate Technical Consultant
Kudzu Infotech Pvt Ltd
12.2020 - 12.2021
Core Java
12-2020
B.Tech - Computer Science
Dr APJ Abdul Kalam Technical University
04.2001 -