Neetu Manikandan Mullakel

April 2024 – Present Clients: Rolls-Royce, Smiths.

• Ensured compliance with mandatory training requirements by tracking completions and addressing gaps across both accounts.
• Managed and updated the Business Tracker (BT tool) to maintain accurate project and account data for stakeholder visibility.
• Created project demands and tag requests (TRs) in the GTD tool, enabling precise and timely resource allocation.
• Oversaw onboarding and offboarding processes, ensuring audit compliance, and timely updates in SharePoint.
• Facilitated SAP access setup and user ID creation for client environments, ensuring adherence to security protocols.
• Conducted daily stand-up meetings with new hires to support BPSS clearance and onboarding readiness.
• Coordinated with engagement managers and resource management teams for project alignment and workforce planning.
• Initiated process automation by collaborating with the automation team to streamline resource tracker updates from onboarding forms.
• Supported project forecasting, resource planning, and demand management to align with business goals.
• Compiled and presented monthly achievement and performance reports to leadership, highlighting milestones and insights.
• Managed logistics for client visits, including travel arrangements, scheduling, and resource coordination (Smiths).
• Prepared monthly status reports (MSRs) and PMTS reports to track project progress, risks, and budget utilization.
• Led the preparation of audit documentation, and contributed to IQA and CMMI process compliance efforts.
• Ensured timesheet compliance, resolving discrepancies, and maintaining accurate records across teams.
• Reviewed forecast data for financial accuracy, budget adherence, and alignment with strategic objectives.

Associate Consultant.| Capgemini |Rolls Royce, November 2021 – March 2024:

• Managed resource onboarding and offboarding, ensuring smooth transitions.
• Initiated tagging, de-tagging, and roll-off processes for resource allocation.
• Handled BGV (Background Verification) and BPSS clearance procedures.
• Maintained and updated the resource tracker with onboarding and offboarding details.
• Provided and revoked Exostar access as required.
• Updated demand trackers with resource requirements.
• Raised service order tickets for resource requests.
• Coordinated across teams to streamline operations.
• Managed distribution list modifications as per upper management's requirements.

| HERE Solutions Pvt. Ltd.

April 2018 – October 2021.

• Acted as Project Coordinator for the EEU and APAC regions, supporting Project Managers in daily operations and stakeholder communication.
• Created and maintained capacity schedules and monthly trackers for outsourced data operations and content management teams.
• Assigned and monitored task orders for vendor teams, ensuring timely delivery and quality compliance.
• Managed tool and database access (Task Management Studio, ATLAS-UMT, workflow tools) for internal users and vendors.
• Led the pilot project execution, identifying challenges, and collaborating with technical teams for resolution.
• Supported the Scrum Master in Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives.
• Assisted in resource and budget planning, project health monitoring, and reporting for leadership.
• Mentored new team members and trainees, facilitating knowledge transfer and onboarding.
• Collaborated with technical teams to update work instructions and secure stakeholder approvals.
• Managed daily indexing, delivery planning, and performance metric calculations, generating weekly reports from dashboard data.
• Raised task creation requests with the Data Capture and Ingestion team for new project needs.
• Communicated with stakeholders to resolve issues, and prioritize urgent deliveries.
• Identified, analyzed, and mitigated project risks, escalating as needed.
• Supported quality assurance by reviewing delivery effectiveness, and updating the Bearing Quality Tracker (BQT).
• Conducted root cause analysis (RCA), 5 Whys, and CAPA for continuous improvement and ETA reporting.
• Facilitated calibration sessions to align internal and vendor teams on quality expectations.
• Maintained weekly project updates in Confluence for visibility across teams and stakeholders.
• Drove operational improvements, resulting in cost savings, and enhanced efficiency.
• Demonstrated strong coordination, planning, and problem-solving skills in a fast-paced environment.

Spatial Data Specialist I.|Here are Solutions India Pvt. Ltd, June 2015 – March 2018:

• Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
• Increased customer satisfaction by resolving issues.
  Identified issues, analyzed information, and provided solutions to problems.
• Delivered project metrics as per set baselines, within specific timeframes.