Bhupesh Rawat

Senior Collections Executive

PGEIN Pvt Limited

Chandigarh

11.2022 - Current

Account Management: Proficient in managing a portfolio of overdue accounts, initiating contact with customers to secure payments for outstanding balances. Skilled in reviewing account histories, payment terms, and relevant documentation to assess the status of each account. Experienced in implementing strategies to improve collections and maintain positive customer relationships.
Customer Communication: Effectively communicate with customers via phone, email, and mail to address overdue payments, discuss available payment options, and resolve disputes or discrepancies. Utilize tactful and persuasive language to encourage timely payments while prioritizing the preservation of positive customer relationships. Proven ability to navigate sensitive conversations and negotiate mutually beneficial resolutions.
Negotiation: Proficient in negotiating payment arrangements, settlements, and payment plans with customers tailored to their financial situations and our organization's policies. Skilled in evaluating customers' ability to pay and proposing mutually agreeable solutions to resolve outstanding debts. Demonstrated ability to navigate complex financial discussions with empathy and professionalism, achieving positive outcomes for both customers and the organization.
Documentation: Diligently document all customer interactions, payment arrangements, and account updates accurately within the collections system. Maintain meticulous records of communication, payment agreements, and relevant correspondence for reference and audit purposes. Ensuring comprehensive documentation facilitates transparency, accountability, and effective resolution of customer accounts.
Compliance: Ensure strict adherence to state and federal regulations, as well as company policies and procedures, throughout all collection activities. Maintain up-to-date knowledge of legal requirements, collection practices, and industry standards to mitigate risks and uphold ethical collection practices. Proactively implement compliance measures to safeguard against potential violations and maintain the highest standards of integrity and professionalism.
Reporting: Proficient in generating and analyzing reports on collections activities, aging accounts, and account statuses. Skilled in providing regular updates to management on collection performance, trends, and areas for improvement. Utilize data-driven insights to inform strategic decisions, optimize collection strategies, and enhance overall efficiency and effectiveness of the collections process.
Customer Service: Dedicated to delivering exceptional customer service by promptly addressing customer inquiries about their accounts, resolving concerns, and assisting with payment options or account inquiries as needed. Demonstrated ability to maintain positive customer relationships through clear communication, empathy, and proactive problem-solving. Committed to ensuring customer satisfaction and fostering long-term loyalty.