BHUSHAN BELWALKAR
Mumbai
Summary
- Amassed nearly 4 years of experience in application support and incident management, with a strong focus on the telecom domain, ensuring operational and high-quality service delivery.
- Currently associated as Technology Analyst at Infosys, tasked with maintaining optimal application and system functionality, while addressing incidents and managing changes to improve overall operational effectiveness.
- Hands-on experience in E2E support, incident management, and production support, complemented by proficiencies in Linux, shell scripting, and various monitoring tools, enhancing overall system performance and reliability.
- Demonstrate comprehensive understanding of incident management frameworks and methodologies, ensuring compliance with best practices and fostering ongoing enhancements in service delivery.
- Proficient in API testing and validation, ensuring smooth integration and operational functionality of systems, which is essential for upholding superior service standards within the telecommunications industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technology Analyst
Infosys
Pune
10.2024 - Current
- Leading requirement analysis and authored technical documentation, streamlining inter-team communication and feature delivery timelines.
- Delivering production-level support for a Java-based provisioning system integrated with LDAP, ensuring high-reliability data provisioning for DTV and OTT platforms.
- Facilitating the integration of Splunk into the application for better and improved observability.
- Collaborating with cross-functional teams, driving initiatives that enhance system performance and deliver high-quality solutions.
- Showcasing problem-solving capabilities and effective communication skills, contributing to a collaborative team environment.
- Orchestrated the design, enhancement, and implementation of Splunk and Dynatrace dashboards, significantly elevating system observability and enabling a ~40% reduction in MTTR across critical applications.
- Mentored a cohort of 4 junior analysts and new hires, introducing onboarding playbooks and improving ramp-up efficiency by ~30%.
System Engineer
Infosys
Pune
09.2021 - 09.2024
- Delivered high-volume L2/L3 production support for enterprise-grade telecom provisioning systems, resolving over 100 incidents monthly while consistently outperforming SLA benchmarks by 20%.
- Engineered automation scripts using Shell and Python to streamline incident triaging and log analysis, reducing manual workloads by 25% and enhancing response accuracy.
- Leveraged BMC Remedy to manage the incident lifecycle in accordance with ITIL best practices, maintaining SLA compliance above 95% across multiple support tracks.
- Performed robust API testing via Postman, validating mission-critical integrations within DTV/OTT workflows, directly reducing post-deployment failures and rework.
Education
Bachelor of Engineering -
Mumbai University
Mumbai, Maharashtra, India08-2021
Skills
- Python
- Shell Scripting
- Basic Java
- Linux
- Postman
- BMC Remedy
- Splunk
- Dynatrace
- LDAP
- REST APIs
- CI/CD (Continuous Integration/Continuous Deployment)
- Jenkins
- OSS NMS
Core competencies
- Application/ Production Support
- Incident Response Strategies
- System Performance Optimization
- Root Cause Analysis
- Defect Analysis & Troubleshooting
- Change Management
- Quality Assurance in Telecom
- SLA Compliance
- Cross-Functional Collaboration
- Risk Assessment and Mitigation
- Continuous Improvement
- Documentation and Reporting
- Continuous Integration/Continuous Deployment
Projects
Application Observability Dashboard - Splunk & Dynatrace,
Engineered dashboards by aggregating logs and performance metrics from sources to support round-the-clock real-time application monitoring.
Implemented proactive alerting mechanisms and intuitive visualizations, resulting in a 40% reduction in incident detection and resolution time.
Enabled support teams to perform quicker root cause analysis, leading to a 15% improvement in system uptime and operational resilience.
Incident Automation - Shell & Python Scripting
Automated routine incident management tasks including log extraction, service restarts, and ticket updates using shell and Python scripts.
Boosted incident response efficiency by 25%, minimizing manual intervention and enabling teams to focus on complex problem-solving.
Seamlessly integrated automation into daily workflows, ensuring reliable and consistent execution of repetitive operational tasks.
API Testing Suite for DTV & OTT Provisioning Flow
Designed a robust Postman test suite covering critical endpoints for DTV and OTT service provisioning, ensuring end-to-end functional coverage.
Achieved a 30% improvement in deployment success rates by identifying integration issues early in the development cycle.
Authored documentation on API testing workflows, enhancing cross-functional collaboration and accelerating onboarding for new membersr.
Certification
- Infosys Certified Linux Administrator
- Infosys Certified ITIL Foundation
- Infosys Certified Secure Design
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Technology Analyst
Infosys
10.2024 - Current
System Engineer
Infosys
09.2021 - 09.2024
Bachelor of Engineering -
Mumbai University