Bhushan Jaju

• Helping educators to complete their onboarding journey with Classplus
• Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
• Content creation for educator to grow their online business through Videos, OBS, and Online classes
• Helping educators to create reach in students and through online platforms
• Achieving monthly GMV (Gross Merchandise Value) and customer onboarding targets
• Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
• Keeping customers informed of process and procedural changes

Roles & Responsibilities:

• Responsible for giving complete, correct and essential knowledge of product & process to the PayTM FOS, TL, and area manager as well on the role and off role employee
• Taking classroom training for FOS, TL, and area manager
• Responsible for maintaining their EQ score and sales targets
• Daily get meetings and refreshers through Zoom call and Con call
• Monthly PKQ (Product Knowledge Questioner) and refresher PKQ (Product Knowledge Questioner) for FOS and TL
• Arrange RNR activity to keep agents motivated and handle agent’s queries during the onboarding.
• Applied various teaching aids to minimize learning gaps and instruct and motivate off role employee

• Roles & Responsibilities:
• Responsible for giving complete, correct, and essential knowledge of product & process to the Vodafone Retail executive, store manager and Off role employee
• Taking classroom training for store executives and store managers
• Helping store executive meet their KPI of (IQ, EQ, and TNPS)
• Responsible for maintaining their TNPS and EQ score and sales targets
• Monthly PKQ (Product Knowledge Questioner) and refresher PKQ (Product Knowledge Questioner) for store agents
• Arrange RNR activity to keep agents motivated
• Handle agent’s query during their calls and give them proper resolution

• Mobile number portability), RHD (Retention Help desk) and R-Churn (Retention and churn) process as a trainer at DBS Mintek, July’ 20)
• Roles & Responsibilities:
• Take NHT batches for the Vodafone process (MNP, RHD, and R-Churn) Meet the KPI of (MNP, RHD, and R-Churn) process
• Responsible for maintaining the throughput result, daily briefing on the floor on a new product and processes
• Classroom training for the existing agent on as per the quality performance to achieve their target
• Arrange RNR activity to keep agents motivated
• Handle agent queries during their calls and give them proper resolution

• Dec’19
• Roles & Responsibilities:
• Responsible for giving complete, correct and essential knowledge of product & process to the Vodafone Retail executive and store manager as well on role and Off role employee
• Visit Vodafone stores and refresher training at stores
• Travel to training location in MNG Circle(Maharashtra and Goa)
• Responsible for maintaining the throughput result of Service Partner
• Help to agencies to achieve the collection target
• Take class room session for the store Agents to achieve the target

• For Vodafone Retail Process from, :
• Give the briefing on call
• Conduct class room training Help to achieve the TNPS target
• Arranging the RNR (Rewards and Recognition) for top performer Agent
• Training and Development
• Facilitating the training programs’ effectiveness over the productivity with new recruits and allowing the session to be fun and cost-effective, less time consuming, and motivating them to become lucrative for the organization in a stipulated period
• Propelling pressure-free environment to a new recruit
• I worked as a C.S.A
• As well as

• 17(Mumbai Postpaid Process Vodafone)
• Roles &Responsibilities: -
• Responsible for providing Complete and Correct information to the Customer on call
• Retaining the Customer by giving them end-to-end resolution
• Responsible for Creating a Comfortable Environment for new agents by providing theme effective support
• Achievements:
• Winner of Best Performer Award 4 Times for TNPS (Touch point net promoter) in the month of Oct’16, Nov’16, Dec ’16 and Feb ’17.