Bhushan Lokhande
Pune
Summary
Dynamic Senior Technical Support Engineer with extensive experience at Concentrix India Pvt Ltd, adept in Active Directory & Domain Services. Proven track record in delivering Technical support and conducting root cause analysis, enhancing customer satisfaction through effective communication and problem-solving skills. Committed to maintaining operational excellence and security protocols.
Overview
12
12
years of professional experience
Work History
Senior Technical Support Engineer
Concentrix India Pvt Ltd
02.2021 - 06.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
- Delivered Tier-3 support and SME input to internal and external customers.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and email.
- Installed, configured and maintained computer systems, server, application and network connections.
- Created user accounts and assigned permissions.
- Assisted in development of system security protocols.
Sr Technical Advisor
Tech Mahindra Business Services
04.2019 - 10.2020
- Designed technical diagnostic timelines to determine technical change viability without disrupting operations.
- Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Managed approximately 30 incoming calls and emails per day from customers.
Customer Service Executive
Credence Resource Management
02.2016 - 03.2018
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- 'Managed approximately 50 calls, emails per day from customers.
Sr Technical Support Engineer
Cling Wires
03.2015 - 12.2015
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Managed high levels of call flow and responded to technical support needs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
Sr Technical Process Associate
Lester Infoservices Pvt Ltd
04.2012 - 03.2015
- Responded to customer inquiries and provided technical assistance over phone, chat & email.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed approximately 10 incoming calls and emails per day from customers.'
Education
High School Diploma -
HSC From Model College of Arts & Science
Kalyan, India03.2007
Skills
- Windows Server
- Active Directory & Domain Services
- DC join & promotion
- FSMO roles
- AD Replication
- Domain and Trust
- Group Policy
- WIndows Time Sync
- NTLM
- Kerberos
- User, computer, groups & Object management
- Account Lockout
- Secure Channel
- WIndows Networking
- DNS
- DHCP
- Azure Security Center
Timeline
Senior Technical Support Engineer
Concentrix India Pvt Ltd
02.2021 - 06.2024
Sr Technical Advisor
Tech Mahindra Business Services
04.2019 - 10.2020
Customer Service Executive
Credence Resource Management
02.2016 - 03.2018
Sr Technical Support Engineer
Cling Wires
03.2015 - 12.2015
Sr Technical Process Associate
Lester Infoservices Pvt Ltd
04.2012 - 03.2015
High School Diploma -
HSC From Model College of Arts & Science
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