Summary
Overview
Work History
Education
Skills
Websites
Honors and achievements
Internships and Trainings
Activities
Accomplishments
Languages
Certification
Work Preference
Work Availability
Quote
Interests
Timeline
Generic
BHUSHAN SONAR

BHUSHAN SONAR

Operations Manager I
Mumbai,MH

Summary

Seasoned Operations Manager and talented leader with 6+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

6
6
years of professional experience
7
7
Certifications
9
9
years of post-secondary education

Work History

Operations Manager

Amazon
10.2021 - Current
  • Spearheaded a team of 10 Customer Service Managers and 250 Customer Service Associates, responsible for the overall direction and performance of the teams.
  • Responsible for setting the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets.
  • Provided supervisory responsibilities in accordance with Amazon's policies and procedures. Additional responsibilities included interviewing, training, and motivating employees; planning, assigning, and directing work; rewarding and disciplining employees; and effective conflict resolution.
  • Managed the career growth and development of the Customer Support team by driving focus on Amazon's Leadership Principles.
  • Responsible for training employees; planning, assigning, and directing work; rewarding and disciplining employees; resolving conflicts; staffing; and developing employees, Standard Operating Procedures, high quality, and productivity within the department.
  • Effectively partnered and built productive working relationships with direct reports, peers, leadership, and other departments.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Team Manager (L4)

Amazon India
06.2019 - 09.2021
  • Led and developed a team of 20-25 associates; responsible for overall performance management, coordination, and evaluation of the team.
  • Actively participated to drive the continuous improvement culture through 'kaizen' and lean projects by identifying and eliminating barriers to accuracy, productivity, and quality.
  • Performed supervisory responsibilities in accordance with Amazon's policies and procedures. Additional responsibilities included interviewing, training, and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution.
  • Led Site Level initiatives, primary owner of functional responsibilities that impacted overall site, like Performance Related Pay, transportation, etc. Communicated policies to associates and was primary information source for staff, followed up to ensure compliance and consistency, took corrective action as necessary, and documented the issue and actions taken.
  • 2nd in line to the Operations managers, and at times performed delegated duties of operations managers.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.

Software Engineer (A4 Analyst)

Capgemini India
07.2016 - 06.2017
  • Requirement gathering, requirement analysis, and detailed study of the requirements.
  • Creation of Functional Design Document and get it reviewed by concerned client authorities.
  • Creation of Technical Design Document.
  • Breaking down the code into smaller modules and analyzing the complexity.
  • Testing Support - Unit Testing.
  • Bug/Defect solving. Documenting the defects and logging them periodically.
  • Changement Process – Raise, Follow up.
  • Deployment Process
  • Documenting the defects, and logging them periodically.

Education

M.B.A. - Finance and Operations

ICFAI Business School
Hyderabad
05.2017 - 05.2019

Bachelor of Engineering - Electronics and Telecommunication

St. Francis Institute of Technology
Mumbai
05.2013 - 05.2016

Polytechnic - Electronics and Communication

Sardar Vallabhbhai Patel Polytechnic
Mumbai
06.2010 - 05.2013

SSC -

R.B.K. High School
Mumbai
2009.06 - 2010.05

Skills

People's Management

Honors and achievements

  • Connections Champion Award at Amazon
  • Nominated for Best Summer Internship Program award by IBSAF
  • Secured third rank in final year of Polytechnic in Academic performance
  • Participated in a Technical Quiz competition held at Shri Bhagubhai Mafatlal Polytechnic Mumbai and awarded a certificate for the same
  • Participated in a State level project presentation competition held at Babasaheb Gawde Institute of Technology Mumbai and awarded a certificate for the same
  • Attended a workshop on LaTeX conducted at St. Francis Institute of Technology Mumbai and awarded a certificate for the same
  • Participated in a workshop on RF filter design conducted at Francis Institute of Technology Mumbai and awarded a certificate for the same
  • Participated in an event of circuit debugging in an annual Tech-Gala, MOSAIC held at Francis Institute of Technology Mumbai and awarded a certificate for the same

Internships and Trainings

  • Mahanada - Feb 2018 to May 2018. Project: Study the Overall Performance of Mahananda. Worked in the major four departments (Finance, Marketing, Production, and Quality Control). In the finance department, performed ratio analysis on past 5 year’s data and made analysis for the same. Market Research by making a questionnaire, collecting data and its analysis. Studied the working of each department. Identified loopholes and suggested necessary solutions for the same.
  • Syselec Technologies - 06/08/15 - 06/24/15, Insulation and testing, Circuit breakers, Thermal imaging, Earth testing (grounding), Soldering techniques, Water management, SDH
  • Eduvance - 06/15/15 - 07/10/15, Embedded Systems design, Cypress Semiconductors University Alliance
  • Eduvance - 12/20/15 - 01/04/16, Internet of Things (IoT)

Activities

  • Founder Member of the IBS Analytics Club
  • Executive Member of the cultural club of IBS - 'Samavesh' in Creative's team
  • Helped in planning and organizing cultural events at Capgemini India
  • Led and initiated to start organizing major events like official event at Polytechnic College
  • Part of cricket and football team at Polytechnic College

Accomplishments

  • Earned the “Connections Champion" Award in for multiple quarters since 2019 for highest rating by team members on managerial abilities.
  • Received Best Employee Award for consecutive years (2020 and 2021).
  • Received Certificate of Appreciation for the contribution to the CAP INDIA Automation Pillar and Managing Shrinkage Mechanism for CAP India Team in 2022.
  • Received Certificate of Recognition for the contribution to the the WW CAP Team in 2023.
  • Reduced operational expenses by saving Team Manager's Time by 1 hour on daily basis by streamlining and creating Automated Mechanisms.
  • Founded Automation Community in Amazon to bring in like minded people together to come up with innovative ideas and streamlining existing processes. It has over 500+ members.

Languages

English
Hindi
Marathi

Certification

Linkedin Certification for Acting Decisively

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

This too shall pass!

Interests

Cricket

Poetry

Timeline

Operations Manager

Amazon
10.2021 - Current

Team Manager (L4)

Amazon India
06.2019 - 09.2021

M.B.A. - Finance and Operations

ICFAI Business School
05.2017 - 05.2019

Software Engineer (A4 Analyst)

Capgemini India
07.2016 - 06.2017

Bachelor of Engineering - Electronics and Telecommunication

St. Francis Institute of Technology
05.2013 - 05.2016

Polytechnic - Electronics and Communication

Sardar Vallabhbhai Patel Polytechnic
06.2010 - 05.2013

SSC -

R.B.K. High School
2009.06 - 2010.05
BHUSHAN SONAROperations Manager I