Offering strong analytical abilities and passion for solving technical challenges in a team-oriented environment. Ready to enhance diagnostic and problem-solving abilities in a client-focused role.
Hi, I’m
BHUVANESHWAR D
Technical Engineer
Chennai
Summary
Overview
4
years of professional experience
2
Certifications
Work History
Zoho Corporation
Technical Support Engineer
03.2025 - Current
Job overview
- Provided end-to-end technical support for Zoho Mail and ZeptoMail through calls, remote sessions, meetings, and email correspondence.
- Assisted internal Zoho teams (e.g., Zoho Meeting, Zoho Desk) with ZeptoMail integration and troubleshooting, ensuring smooth internal operations.
- Collaborated with DevOps and development teams to diagnose and resolve complex issues related to SMTP, API errors, and email delivery failures.
- Configured and troubleshooted email authentication protocols such as SPF, DKIM, and DMARC, including DNS-level setup and propagation tracking.
- Resolved issues involving MX record misconfigurations, email routing, and forwarding, ensuring uninterrupted mail flow.
- Provided advanced support on ZeptoMail and Zoho Mail Admin Consoles, managing domain setups, access control, and policy enforcement.
- Assisted clients in configuring webhooks for real-time tracking of email delivery status and event triggers.
- Handled email deliverability challenges, including anti-spam analysis, IP reputation monitoring, and sender IP delisting.
- Supported secure email communication by troubleshooting POP3, IMAP, SMTP, and SSL/TLS certificate issues.
- Utilized Zoho tools such as Cliq, Meetings, Desk, People, Sheet, Writer, and Show for collaboration and support management.
M2P FinTech
Platform Engineer - SDE1
05.2023 - 01.2025
Job overview
- Managed cloud-based Linux environments to ensure smooth deployment, scalability, and reliability of client applications.
- Optimized infrastructure configurations across multiple projects to enhance performance and uptime.
- Investigated and resolved client-reported application issues, performing root cause analysis and implementing effective solutions.
- Utilized JIRA to log, track, and resolve technical issues, ensuring timely ticket resolution within SLA.
- Strong understanding of networking, security practices, and troubleshooting techniques in cloud environments.
MOVATE Technologies
Technical Support Engineer
07.2022 - 05.2023
Job overview
- Provided technical support and troubleshooting for Netgear networking devices, including routers, switches, and access points.
- Designed and simulated virtual network setups using Cisco Packet Tracer to test and validate configurations.
- Assisted in configuring and managing LAN/WAN, DHCP, DNS, and VPN connections for client networks.
- Documented customer interactions and technical issues accurately in Salesforce CRM for tracking and process improvement.
- Performed firmware upgrades, port forwarding, and device configurations for Netgear products.
- Collaborated with ISPs such as Comcast and AT&T to diagnose and resolve network connectivity issues.
- Ensured high customer satisfaction by delivering effective, timely, and customer-focused technical solutions.
Inspace Technologies
System Administrator Intern
12.2021 - 06.2022
Job overview
- Recommended and implemented strategic software and hardware upgrades, improving overall system performance and reliability.
- Assisted in planning and executing OS and software updates, ensuring smooth transitions with minimal downtime for end users.
- Applied Active Directory expertise for efficient user account management, access control, and policy enforcement.
- Researched, evaluated, and deployed technical solutions to reduce recurring issues and enhance operational efficiency.
- Performed hardware and software installations/upgrades, providing ongoing support to ensure high user satisfaction.
Education
Vellore Institute of TechnologyChennai, India
M.Tech from CAD/CAM
01.2021
University Overview
GPA: 76.3
Velammal Institute of TechnologyChennai, India
B.E from Mechanical
01.2019
University Overview
GPA: 6.5
Skills
Linux & Cloud Infrastructure
undefinedCertification
Zen Class Devops Program - GUVI(2022 DEC)
Timeline
Technical Support Engineer
Zoho Corporation
03.2025 - Current
Platform Engineer - SDE1
M2P FinTech
05.2023 - 01.2025
Technical Support Engineer
MOVATE Technologies
07.2022 - 05.2023
System Administrator Intern
Inspace Technologies
12.2021 - 06.2022
Vellore Institute of Technology
M.Tech from CAD/CAM
Velammal Institute of Technology
B.E from Mechanical