Bhuvaneshwari A
Bengaluru
Summary
Dynamic Customer Support Associate with a proven track record at Alorica, excelling in issue resolution and relationship building. Leveraged strong communication skills to enhance customer satisfaction and loyalty. Experienced in technical support and data annotation, with proficiency in C programming and a commitment to process improvement.
Overview
2
2
years of professional experience
Work History
Customer Support Associate
Alorica
Bengaluru
03.2024 - Current
- Delivered exceptional customer service in fast-paced environments for one year.
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Fostered positive relationships with clients to promote retention.
- Utilized various tools to improve efficiency and streamline support processes.
- Provided technical support through phone, email, and chat channels.
Data Annotator
Samsung R&D institute of India
Bengaluru
06.2023 - 12.2024
- Contributed as intern in Samsung's R&D lab for six months.
- Labeled data accurately for training machine learning models in intelligent systems.
- Utilized in-house annotation tools, providing feedback for enhanced usability and efficiency.
- Annotated product-specific data related to smartphones and digital assistants.
Education
Bachelor of Science - Electronics And Communications Engineering
Cambridge Institute of Technology
Bengaluru, India09-2023
Skills
- Communication skills
- Issue resolution
- Management skills
- Relationship building
- Time management
- Problem solving
- Process improvement
- Adaptability
- Technical support
- Customer service expert
TECH SKILLS
- C programming
- Basic Python
- Data structure
CERTFICATES
- Embedded system using Arduino
- Microsoft Certified - Azure AI
PERSONAL PROJECTS
- Health Band using Arduino
- COVID-19 emergency Mini Ventilator
Timeline
Customer Support Associate
Alorica
03.2024 - Current
Data Annotator
Samsung R&D institute of India
06.2023 - 12.2024
Bachelor of Science - Electronics And Communications Engineering
Cambridge Institute of Technology
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