Summary
Overview
Work History
Education
Skills
Languages
Timeline
Projects
Disclaimer
Publications And Workshops
Paper Presentations
Projects
Disclaimer
Publications And Workshops
Generic
THIYAKESH S

THIYAKESH S

Summary

Working in a challenging environment where I can apply my own skills, creativity and innovations by giving out maximum outcome towards the organization through respective contributions.

Customer-oriented professional with background in customer support. Experienced in handling high volume calls,chat,mail providing product information, and resolving customer complaints. Strengths include strong communication skills, problem-solving abilities, and adaptability to improve customer satisfaction. Previous roles have demonstrated significant improvement in customer relations by implementing innovative strategies.

Overview

6
6
years of professional experience

Work History

Customer Support Associate

Amazon
02.2022 - Current
  • Provided exceptional customer support by resolving inquiries through multiple channels, including phone, email, and chat.
  • Utilized Amazon's AC3 software to track and manage customer interactions, ensuring timely follow-ups and efficient resolution of issues.
  • Collaborated with cross-functional teams to streamline processes, resulting in a 20% reduction in average response time for customer queries.
  • Handled both India and North America customers through chat, mail and phones.
  • Quarterly employee award winner
  • Resolved customer inquiries in a timely manner.
  • Experience as both customer service associate and DART associate.

Graduate Trainee

Cognizant
Bangalore
04.2021 - 11.2021
  • Technical support associate
  • Real time support to Canada clients
  • Experience in handling multiple clients and issues.
  • Experience with servicenow
  • Assisted in the execution of daily operational tasks, ensuring compliance with project timelines and quality standards at Cognizant.
  • Collaborated with cross-functional teams to support project deliverables, enhancing communication and workflow efficiency.

Summer intern (Marketing)

Skolarrs Solutions
03.2019 - 07.2019
  • Worked directly under the guidance of the Head of Skolarrs Solutions to create awareness about the educational opportunities prevailing in India and abroad
  • Got to know how deeper an education counselling can impact students future
  • Worked with International colleges for placing students in respective universities

Education

B.COM - RETAIL MARKETING

Sri Krishna arts and science college
Coimbatore

MBA - Human Resources Management

Bharathi University
Coimbatore

Skills

  • Interpersonal skills
  • MS Office-Exel,Powerpoint,Word
  • Technical support
  • Cross-functional collaboration
  • Client management
  • Communication skills
  • Quality assurance
  • Technical troubleshooting
  • Multitasking Abilities
  • Process improvement
  • Critical thinking
  • Adaptability and flexibility
  • Strong teamwork

Languages

Tamil
Proficient
C2
English
Proficient
C2

Timeline

Customer Support Associate

Amazon
02.2022 - Current

Graduate Trainee

Cognizant
04.2021 - 11.2021

Summer intern (Marketing)

Skolarrs Solutions
03.2019 - 07.2019

B.COM - RETAIL MARKETING

Sri Krishna arts and science college

MBA - Human Resources Management

Bharathi University

Projects

A study on consumer behaviour on debit cards and credit cards with special reference to Banks in Coimbatore city.

Disclaimer

I hereby affirm that the statement made above are true to the best of my knowledge and belief, if given a chance, I can prove myself.

Publications And Workshops

  • Digital Marketing in Indian Context, Published paper, International Conference, Erode Arts and Science
  • Talent Acquisition, Workshop, State level
  • Digital Marketing, Credit Course certification, Concordia College, New York

Paper Presentations

  • Digital Consumer, 3rd National Conference, HICAS Institution
  • Demonetization, National Level Conference, Ramakrishna college

Projects

A study on consumer behaviour on debit cards and credit cards with special reference to Banks in Coimbatore city.

Disclaimer

I hereby affirm that the statement made above are true to the best of my knowledge and belief, if given a chance, I can prove myself.

Publications And Workshops

  • Digital Marketing in Indian Context, Published paper, International Conference, Erode Arts and Science
  • Talent Acquisition, Workshop, State level
  • Digital Marketing, Credit Course certification, Concordia College, New York

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