Summary
Overview
Work History
Education
Additional Information
Software
Timeline
Generic

Bhuvaneshwari U

Data Analyst
Thiruvallur

Summary

PROFESSIONAL OBJECTIVE :

To be associated with a progressive organization that gives scope to update my skills according to latest trends and to be a part of the team that dynamically works towards growth of the organization.

Overview

4
4
years of post-secondary education

Work History

SALESFORCE DEVELOPER

Ranger technology
Chennai
03.2020 - 08.2020

WORK EXPERIENCE:

worked in language plus application.

  • Language Plus is a tool designed to enhance the customer service experience by allowing agents to communicate with customers in their preferred language.
  • It uses Sales force as a platform to integrate with other customer service tools and data sources.
  • The tool works by using natural language processing (NLP) to detect the customer's preferred language and then routing the conversation to a language specialist or providing translation services to the agent in real-time.
  • This ensures that customers are able to communicate effectively and efficiently with customer service agents, regardless of language barriers.
  • In addition to improving the customer service experience, LanguagePlus also provides valuable data insights into customer preferences and needs. This information can be used to optimize customer service strategies and improve overall customer satisfaction.
  • Updated programs as per user needs and developed codes that were in accordance to specifications.
  • Tested functionality, performed debugging and carried out modifications to conduct quality checks.
  • Checked processes and assessed communications within CRM systems for efficiency.
  • Developed and documented test cases and scenarios for software platform.
  • Analyzed work to generate logic for new systems, procedures and tests.
  • By leveraging Salesforce's customer relationship management (CRM) capabilities, Language Plus is able to provide a holistic view of the customer journey, from initial contact to resolution.

Education

B.E - Electronics and Communication engineering

Prathyusha College of Engineering And Technology Affiliated By Anna University
01.2014 - 01.2018

HSC - undefined

sri Lakshmi hr.sec.school

SSC -

sri Lakshmi hr.sec.school

Additional Information

PROJECTS IN IT:

Project content for data analysis in weather sets

  • Data Collection: Explanation of the data sources and their characteristics Description of the data collection process and any data cleaning or preprocessing steps that were performed Overview of the data structure and variables
  • Exploratory Data Analysis: Visualizations and statistical summaries of the data Identification of any patterns, trends, or anomalies in the data Analysis of the relationships between different variables
  • Feature Engineering: Creation of new features from the existing data Explanation of the feature selection process and its rationale 
  • Modeling: Description of the modeling techniques used, including any machine learning algorithms or statistical models Evaluation of the model performance and any model tuning that was performed
  • Results and Conclusions: Presentation of the key findings and insights from the analysis Discussion of the limitations and implications of the results Suggestions for further research or improvements to the analysis .
  • Conducted data analysis on weather datasets using Python, including data cleaning, feature engineering, and statistical modeling Developed and implemented machine learning models to predict weather patterns and anomalies.
  • Collaborated with cross-functional teams to communicate findings and insights, and provided recommendations for improvements to weather forecasting processes .
  • Maintained and updated data repositories and documentation, ensuring data quality and integrity Developed automated reports and dashboards to track key performance indicators and provide insights to stakeholders at Science Weather set.
  • Monitored AWS workloads using Cloud watch to improve the visibility of workloads. Also created dashboards, setting up alarms and notifications with SNS, collecting logs for insights, and integrated with Third-party ticketing and monitoring tools.
  • Implementation of Auto scaling for instances under ELB using ELB health checks.
  • To create a webpage for adding customized languages needed.

Software

Python

Timeline

SALESFORCE DEVELOPER

Ranger technology
03.2020 - 08.2020

B.E - Electronics and Communication engineering

Prathyusha College of Engineering And Technology Affiliated By Anna University
01.2014 - 01.2018

HSC - undefined

sri Lakshmi hr.sec.school

SSC -

sri Lakshmi hr.sec.school
Bhuvaneshwari UData Analyst