Bhuvaneswar RC
Bangalore
Summary
Customer service professional with extensive experience in the telecom industry. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Specializes in quality, speed, and process optimization to enhance operational efficiency. Results-oriented with a strong focus on developing relationships and driving business growth.
Overview
11
11
years of professional experience
Work History
Assistant Manager
TATA PLAY FIBER PVT LTD
02.2022 - Current
- Built and directed high-performing sales team, exceeding targets consistently.
- Motivated team by identifying and leveraging opportunity areas to achieve goals.
- Monitored customer buying trends and market conditions to refine sales strategies.
- Recommended hires to boost productivity and enhance overall profitability.
- Reviewed sales reports to assess company efficiency and inform decision-making.
- Generated sales quotations, proposals, and maintained customer contact database for objectives.
- Implemented cost-saving initiatives to minimize losses while improving profit margins.
- Established strong client relationships through exceptional customer service interactions.
Assistant Manager
Reliance Jio Fiber Pvt LTD
03.2021 - 02.2022
- Manage sales pipeline, forecast monthly sales and identify new business opportunities.
- Trained new associates in successful sales and performance strategies.
- Encouraged team to pursue sales incentives by recognizing and highlighting growth opportunities.
- Supported sales team in completing customer transactions and resolving issues to enhance customer satisfaction.
- Educate partners about product portfolio and complementary services offered.
- Compiled daily, weekly, and monthly sales reports to track performance and identify trends.
Senior Sales Executive
ACT Fibernet
01.2018 - 03.2021
- Increased revenue by implementing sales strategies throughout sales cycle from prospecting leads to closing deals.
- Achieved sales goals and service targets by securing new customer relationships and nurturing existing accounts.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Monitored key performance indicators related to new and existing customers, collections, retentions, and gross barring to assess business performance.
- Resolved customer grievances by actively listening to concerns and providing effective solutions, enhancing overall satisfaction.
- Ensuring a high quality customer experience, elevating customer satisfaction by maintaining FTR.
Sales Executive
SPECTRA PVT LTD
11.2014 - 01.2018
- Conducted door-to-door outreach to identify and generate qualified sales prospects.
- Executed BTL and ATL marketing activities in corporate environments to enhance brand visibility.
- Executed BTL and ATL marketing activities in corporate areas.
- Doing door to door and generating prospects.
- Managed customer grievances by addressing concerns and resolving issues to improve customer satisfaction.
- Ensuring a high quality customer experience, elevating customer satisfaction by maintaining FTR.
Education
B Tech - Electronis And Communications Engineering
J N T University
ANANTAPUR ANDHRA PRADESH04-2014
PUC - Mpc
Vijaya Krishna Jr College
Tirupathi, A.P04-2010
SSC -
Z P High School
Andhra Pradesh04-2008
Skills
- Sales strategy
- Sales proficiency
- Territory management
- Market trend analysis
- Revenue growth
- Data analysis
- Strategic planning
- Client engagement
- Relationship management
- Grievance resolution
- Problem solving
- Problem-solving skills
- Marketing expertise
Accomplishments
- Recognized with an international travel opportunity for exceptional contribution and results
- Rewarded National topper award Q3 FY 2024 in Tata play fiber
- Rewarded 4 consecutive monthly contests in Tata play fiber
- Rewarded Best HSTL award in JIO fiber
- Achieved more than 100% of the sales target assigned on several months
- Rewarded multiple times for greater than 100% Target in ACT Fiber net
Personal Information
- Date of Birth: 06/05/93
- Gender: Male
- Marital Status: Married
Hobbies and Interests
- Listening To Music
- Playing cricket
Languages
- English
- Hindi
- Kannada
- Telugu
- Tamil
State Of Domicile
Karnataka
Timeline
Assistant Manager
TATA PLAY FIBER PVT LTD
02.2022 - Current
Assistant Manager
Reliance Jio Fiber Pvt LTD
03.2021 - 02.2022
Senior Sales Executive
ACT Fibernet
01.2018 - 03.2021
Sales Executive
SPECTRA PVT LTD
11.2014 - 01.2018
B Tech - Electronis And Communications Engineering
J N T University
PUC - Mpc
Vijaya Krishna Jr College
SSC -
Z P High School