BHUVNESH CHITKARA

Project objective.

• Compliance and regulatory adherence.
• High empathy participation experience.
• Risk and fraud mitigation

Roles and responsibilities.

• Process hardship transactions for the U.S. Client account with hands on both DB and DC plans, in compliance with federal regulations.
• Built a strong foundation in root cause analysis (R.C.A), audit readiness, and data integrity.
• Follow and enforce standard operating procedures (SOPs) to maintain error-free processing and meet SLA targets.

Key learning and achievements.

• Advanced in hardship operations, IRS, 401(k) account reconciliation, and maintained case files for audit.
• Log, transact, and resolve issues using JIRA.
• Coordinate with the technical and clients' teams to drive timely resolution and clear expectations through the assist tool workflow.
• was awarded for inspiring performance among the team.

• Responsible for reviewing resumes, interviewing potential candidates.
• Evaluated team performance and provided customer feedback to help team members.
• Recognized by management for providing exceptional customer service.