BHUVNESHWARI EKNATH PATIL
Pune
Summary
Creative professional seeking challenging opportunities to drive organizational growth and enhance leadership skills. Identified underutilized products and services, effectively communicating benefits to maximize customer investment and savings. Delivered exceptional customer experiences through relationship building and proactive engagement, resulting in increased loyalty and satisfaction. Managed customer accounts and transactions while ensuring compliance with AML regulations and addressing financial needs through tailored solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freelancer Content Writing
Freelancer Go Viral Online Pvt Ltd
Pune
06.2025 - Current
- Researching topics, creating engaging and original content for various mediums such as blogs, websites, and social media platforms, ensuring SEO optimization, and editing and proofreading content to maintain high-quality standards.
SPS SP-Support-Vendor Support
Amazon Development Center India
Pune
04.2024 - 05.2025
- Developed strategies to maintain required stock levels at minimum cost.
- Shared knowledge of public sector procurement procedures for complex tenders.
- Oversaw the resolution of disputes with vendors, minimising impact on project timelines.
Personal Banker
Barclays Global Service Center
12.2022 - 08.2023
- Primary responsibility to manage customer accounts and deliver exceptional customer service while assisting in achieving their financial goals.
- Helped customers achieve investment and savings goals.
- Prepared AML Risk Matrix and checked lists for account opening.
- Built successful customer relationships through proactive outreach and follow-up.
- Managed customer accounts, including account opening, closing, and large transaction overseeing.
- Informed customers of self-service digital options to improve satisfaction.
- Delivered exceptional customer experiences by building relationships.
- Assisted in meeting customers' broader financial service needs by connecting them with appropriate bankers and partners.
- Identified products and services not being utilized and provided benefits explanations.
- Engaged in proactive conversations with customers to better understand their financial needs.
- Processed account applications, including credit cards, loans, and safe deposit boxes.
Senior Technical Process Executive
Infosys BPM Ltd
05.2021 - 08.2021
- Built excellent customer relationships and ensured high level of customer service and satisfaction.
- Provided follow-up emails and documentation as needed.
- Built and maintained excellent relationships with customers.
- Ensured excellent customer service through proactive assistance.
- Provided detailed product information to customers to assist informed decision-making.
- Skillfully addressed and resolved customer complaints and issues.
Customer Service Associate
Amazon Development Center India
08.2020 - 02.2021
- Managed customer communication, provided quality service, and handled customer grievances resulting in the strengthened company's brand reputation.
- Provided friendly and swift responses to customer inquiries and order requests.
- Handled complaints calmly and provided appropriate solutions.
- Provided positive customer experiences and enhanced brand reputation.
- Built rapport with customers and maintained professional communication.
Customer Service Associate
Amazon Development Center India
10.2018 - 01.2019
- Handled customer communications, provided excellent service, and peaceably resolved grievances contributing to the enhancing of the company's brand reputation.
- Provided positive customer experiences and enhanced brand reputation.
- Built rapport with customers and maintained professional communication.
- Provided friendly and timely responses to customer inquiries and order requests.
- Handled complaints professionally and provided appropriate solutions.
Education
Master Of Business Administration - HR
Narsee Monjee Institute of Management Studies
Mumbai01.2024
Masters In Commerce - Commerce
Pune University
Pune01.2020
Bachelor Of Commerce (B.com) -
Pune University
Pune01.2017
Skills
- MS Office
- Tally ERP 9
- Internet
- Tally prime
- Six Sigma Yellow belt
- Customer service
Certification
Certified Lean Six Sigma Yellow Belt, IMC & CPD, 2024
Hobbies and Interests
- Reading
- Music
- Traveling
- Lawn tennis
Personal Information
Date of Birth: 04/22/94
Languages
- Hindi
- Marathi
- English
Timeline
Freelancer Content Writing
Freelancer Go Viral Online Pvt Ltd
06.2025 - Current
SPS SP-Support-Vendor Support
Amazon Development Center India
04.2024 - 05.2025
Personal Banker
Barclays Global Service Center
12.2022 - 08.2023
Senior Technical Process Executive
Infosys BPM Ltd
05.2021 - 08.2021
Customer Service Associate
Amazon Development Center India
08.2020 - 02.2021
Customer Service Associate
Amazon Development Center India
10.2018 - 01.2019
Master Of Business Administration - HR
Narsee Monjee Institute of Management Studies
Masters In Commerce - Commerce
Pune University
Bachelor Of Commerce (B.com) -
Pune University