BIBEK MUKHERJEE
Kolkata
Summary
Dynamic Team Leader at Cognizant Technology Solutions with a proven track record in enhancing operational efficiency and fostering teamwork. Skilled in developing SOPs and utilizing Power BI analytics, I excel in coaching teams to achieve high performance while ensuring client service excellence. Committed to continuous improvement and achieving impactful results.
Overview
9
9
years of professional experience
Work History
Team Leader
Cognizant Technology Solutions
Kolkata
08.2016 - Current
- Supervised 25+ associates, setting goals and managing daily deliverables.
- Monitored team productivity and quality, ensuring adherence to TATs and SLAs.
- Developed SOPs with onshore SMEs to standardize processes.
- Maintained quarterly CAPA reports to track compliance and improvements.
- Prepared daily reports on attrition, shrinkage, RCA, productivity, quality, scorecard, CAPA, and project billing.
- Fostered a positive work environment that encouraged teamwork and continuous learning.
- Provided regular coaching and feedback to enhance team performance.
- Identified operational improvement areas through regular reviews of processes.
Education
Bachelor of Commerce -
University of Calcutta
Kolkata04.2016
Skills
- Microsoft Office Suite
- Team management and building
- Standard operating procedures
- Excel and SQL Server
- VBA programming
- Power BI analytics
- Continuous learning and development
- Client service excellence
- Operational efficiency
Languages
- English
- Bengali
- Hindi
Timeline
Team Leader
Cognizant Technology Solutions
08.2016 - Current
Bachelor of Commerce -
University of Calcutta
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