Hi, I’m
Ritu Sahni
Data Analyst
Nangloi,Delhi
Summary
Results-driven Banking Operations professional with 10 years of experience spanning customer service, collections, team leadership, client relationship management, and MIS reporting, now transitioning into Data Analytics with hands-on training in Excel, Power BI, and foundational SQL and Python. Proven track record of managing high-volume operations under strict targets, resolving escalations, and analysing customer payment behaviour to drive recovery outcomes. Combines deep operational domain knowledge with data visualization, dashboard development, and reporting skills to deliver actionable business insights. Built end-to-end Power BI dashboards covering banking recovery, HR analytics, and sales performance, applying data cleaning, data modelling, and DAX measures to convert raw data into decision-ready reports. Seeking an international Data Analyst / Business Analyst / MIS Executive opportunity where banking domain expertise and analytical capability can jointly drive operational efficiency and business growth.
Overview
10
years of professional experience
1
Certification
2
Languages
Work History
Banking SectorDelhi
Team Leader
02.2017 - Current
Job overview
- Led a team responsible for daily banking operations and customer service delivery, ensuring consistent achievement of productivity and quality targets under strict deadlines.
- Managed end-to-end customer relationships, resolving complex escalations and improving customer satisfaction through effective, solution-focused issue resolution.
- Analysed customer payment behaviour and recovery patterns to identify risk trends and support data-driven collections strategy, contributing directly to improved recovery outcomes.
- Directed collections and payment follow-up activities professionally and compliantly, balancing recovery targets with customer relationship management.
- Prepared and maintained operational MIS reports in Excel, tracking key performance metrics and supporting management decision-making.
- Coordinated cross-functionally with internal departments to streamline operational workflows, resolve process bottlenecks, and maintain accurate documentation.
- Prioritised and managed high-volume daily workload across multiple accounts while maintaining accuracy, compliance, and service quality standards.
- Applied structured problem-solving and analytical thinking to recurring operational issues, reducing repeat escalations and improving process efficiency.
Education
University of Delhi
Bachelor's Degree
Skills
- Advanced Excel
- Power BI
- Power Query
- DAX (Basic)
- SQL (Fundamentals)
- Python (Learning)
- Data Cleaning
- Data Analysis
- Data Visualization
- Dashboard Development
- MIS Reporting
- Banking Operations
- Collections & Recovery
- Payment Behaviour Analysis
- Operational Reporting
- Process Coordination
- Compliance & Documentation
- Team Leadership
- Customer Relationship Management
- Escalation Management
- Stakeholder Coordination
- Problem Solving
- Analytical Thinking
- Microsoft Office (Excel, Word, PowerPoint)
- Power BI Desktop
- Microsoft Office Suite
- Communication
- Administrative Coordination
- Target-Driven Execution
- Workload Prioritisation
- Quality Management
Certification
- Data Analytics, Certified
- Power BI, Certified
- Advanced Excel, Certified
- SQL and Python, In Progress (Currently Learning)
Languages
English
Hindi
Core Competencies
Advanced Excel, Power BI, Power Query, DAX (Basic), SQL (Fundamentals), Python (Learning), Data Cleaning, Data Analysis, Data Visualization, Dashboard Development, MIS Reporting, Banking Operations, Collections & Recovery, Payment Behaviour Analysis, Operational Reporting, Process Coordination, Compliance & Documentation, Team Leadership, Customer Relationship Management, Escalation Management, Stakeholder Coordination, Problem Solving, Analytical Thinking, Microsoft Office (Excel, Word, PowerPoint), Power BI Desktop, Power Query, Microsoft Office Suite, Communication, Administrative Coordination, Target-Driven Execution, Workload Prioritisation, Quality Management
Key Data Analytics Projects
- Banking Recovery Dashboard, Power BI, Built an interactive KPI dashboard analysing recovery performance and payment trends, translating operational banking data into visual business insights. Performed data cleaning and transformation using Power Query, structured data models, and created DAX measures to calculate recovery and performance KPIs. Applied banking domain knowledge to design dashboard views directly relevant to collections strategy and operational decision-making.
- HR Analytics Dashboard, Power BI, Developed a Power BI dashboard analysing HR metrics, applying data modelling and visualization techniques to surface workforce insights.
- Amazon Sales Dashboard, Power BI, Designed a sales performance dashboard using Power BI, applying data cleaning, visualization, and reporting best practices to present business-ready insights.
Timeline
Team Leader
Banking Sector
02.2017 - Current
University of Delhi
Bachelor's Degree