Dawood Qureshi
Thane
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
13
13
years of professional experience
Work History
Team Leader
Kotak Mahindra Bank
06.2023 - Current
- Managed a team of 15-20 VRMs to drive NR business growth and achieve revenue targets.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Developed and implemented strategies to enhance customer acquisition and retention in the NR segment.
- Ensured compliance with banking regulations and internal policies while handling high-value non-resident accounts.
- Conducted regular training, coaching, and performance evaluations for team members to maximize efficiency.
- Built strong client relationships through digital interactions, providing tailored financial solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Team Leader
Team Lease
08.2013 - 05.2023
- Company Overview: ICICI Lombard.
- Handling the sales channel with a total of 15 to 19 PBOs.
- Managing the overall functioning of the process, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction and increase business.
- Managing and handling defined products, general insurance (health insurance, motor, SME).
- Providing analytical and systematic solutions to account holders, along with product sales.
- Leading, managing, and monitoring the performance of the team members to ensure efficiency and meet individual and group targets.
- Conceptualizing and implementing competent strategies with a view to penetrating more business in the allocated books.
- ICICI Lombard.
Verifier
Team Lease
03.2012 - 07.2013
- Company Overview: ICICI Lombard
- Coordinating with Sales departments to ensure successful closures.
- Handling business and customer escalations, tracking each and every case that was booked.
- Maintaining the MIS and uploading each and every closure call to the SFTP server.
- ICICI Lombard
- Managing team productivity against the process KPI targets.
- Monitoring the accuracy of responses to the customer and partner teams, ensuring compliance.
- Identifying the training needs of the team, and imparting training to achieve the set targets.
- Hiring new talent by coordinating with recruiting HR.
Education
B.A -
Arunachal University of Studies
01.2018
12th (HSC) -
Dav Inter Collage
01.2007
Skills
- Excel
- Advanced Excel
- Pivot
- Team management
- Performance evaluation
- Customer acquisition
- Regulatory compliance
- Data analysis
- Sales strategy
- Operational Streamlining
Overall Responsibilities
- Managing team productivity against the process KPI targets.
- Monitoring accuracy of responses to customer & partner team ensuring compliance.
- Identifying training needs of the team, imparting trainings to achieve the set targets.
- Hiring new talent by coordinating with recruiting HR.
Hobbies and Interests
- Internet Surfing
- Travel
- Playing Cricket
Languages
- English
- Hindi
Key Qualifications
- Holding experience in operations and sales processes.
- Deep understanding of all the KPI's of tele sales vertical and sales process also familiar with Shrinkage, Attrition, AHT, CSat, Quality.
- Understanding for managing client requirements and deliverance on the same.
Personal Information
- Father's Name: Shafiq Qureshi
- Date of Birth: 04/01/89
Timeline
Team Leader
Kotak Mahindra Bank
06.2023 - Current
Team Leader
Team Lease
08.2013 - 05.2023
Verifier
Team Lease
03.2012 - 07.2013
B.A -
Arunachal University of Studies
12th (HSC) -
Dav Inter Collage
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