Bi Bi Sumaiya
Muwailah-Sharjah
Summary
Customer Support Executive with extensive experience at Al Tayer Motors, recognized for resolving complaints and improving customer satisfaction. Proficient in CRM software and communication strategies, managing over 100 IVR calls daily. Contributed to process enhancements that significantly elevated service quality.
Overview
7
7
years of professional experience
Work History
Customer Support Executive
Al Tayer Motors
Dubai
10.2023 - Current
- Answered customer inquiries via phone, email, and chat.
- Managed customer accounts using CRM software tools.
- Developed strategies to improve customer service experience.
- Resolved customer complaints professionally and efficiently.
- Maintained accurate records of customer interactions.
- Contributed ideas for process improvements within the team.
Renal Dialysis Technologist
Apollo Hospital
Mysore
07.2018 - 03.2022
- Handling Dialysis Unit
- Lecture/Train Dialysis Graduates or Trainees
- Setting up Dialysis Equipments
- Patient Care
Education
BSc. - Renal Dialysis Technology
JSS MEDICAL COLLEGE
Mysore, Karnataka, India04.2018
12th -
M.M.K and S.D.M PU College
Mysore, Karnataka, India03.2014
10th -
St. Joseph's High School
Mysore, Karnataka, India03.2012
Skills
- Handling more than 100 IVR calls daily
- Complaint resolution
- CRM software
- Effective communication
- Process improvement
- Account management
- Time management
- Product knowledge
- Customer relationship management
- Training and development
Personal Information
- Passport Number: U8868266
- Date of Birth: 11/24/95
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Islam
- Visa Status: Visit 226683074
Timeline
Customer Support Executive
Al Tayer Motors
10.2023 - Current
Renal Dialysis Technologist
Apollo Hospital
07.2018 - 03.2022
BSc. - Renal Dialysis Technology
JSS MEDICAL COLLEGE
12th -
M.M.K and S.D.M PU College
10th -
St. Joseph's High School
Similar Profiles
Pradeep ChengottPradeep Chengott
Work shop Coordinator cum store keeper at Al Tayer Motors / Premier MotorsWork shop Coordinator cum store keeper at Al Tayer Motors / Premier Motors
ANEESH GREGORIOUSANEESH GREGORIOUS
Warranty Costing Clerk (JLR) at Al Tayer motorsWarranty Costing Clerk (JLR) at Al Tayer motors
KAMAL MAHMOUD ALIKAMAL MAHMOUD ALI
CUSTOMER CARE REPRESENTATIVE at Al Tayer MotorsCUSTOMER CARE REPRESENTATIVE at Al Tayer Motors
Salah OusiderSalah Ousider
Sales Officer at Alwahj Alabiadh Hotel ManagementSales Officer at Alwahj Alabiadh Hotel Management
NIJIN SHAJNIJIN SHAJ
Digital Remittance Executive / WPS Sales at Index ExchangeDigital Remittance Executive / WPS Sales at Index Exchange