BIBIN THOMAS
Kochi
Summary
Senior private banker with over 18 years of experience in strategic initiative execution and team management across various industries. Expertise in delivering personalized financial services to high net worth clients, focusing on wealth management and portfolio growth. Proven ability to develop new business opportunities and enhance client loyalty while ensuring compliance with banking regulations. Recognized for delivering exceptional customer service and achieving organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager
AU Small Finance Bank
Kochi
05.2025 - Current
- Managing branch operations to ensure compliance with financial regulations.
- Oversaw team performance and provided training for staff development.
- Developed and maintained relationships with key clients and stakeholders.
- Analyzed market trends to identify business growth opportunities.
- Reviewed internal processes to improve operational efficiency at the branch.
- Managed staff scheduling, hiring and training processes.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
Relationship Manager
Yes Bank Global Private Banking
Kochi
07.2024 - 02.2025
- Cultivated relationships with high-net-worth clients to enhance banking services.
- Analyzed client portfolios to provide tailored financial solutions and advice.
- Collaborated with investment teams to develop customized wealth management strategies.
- Facilitated communication between clients and banking specialists for seamless service delivery.
- Educated clients on market trends and investment opportunities for informed decisions.
- Managed onboarding processes for new clients, ensuring compliance and satisfaction.
Senior Private Banking RM
ICICI BANK
Kochi
05.2023 - 06.2024
- Build and maintain strong relationships with high-net-worth individuals (HNWI) by understanding their financial needs and providing tailored solutions.
- Assisted clients with account inquiries and banking services.
- Developed tailored investment strategies for diverse client portfolios.
- Conducted regular market research to identify emerging financial trends.
- Collaborated with clients to define financial goals and risk tolerance.
- Provided comprehensive wealth management services to high net worth individuals, including asset allocation, retirement planning, estate planning and tax management.
Senior Relationship Manager NRI
IDFC FIRST BANK
Kochi
11.2021 - 04.2023
- Cultivated strong client relationships through effective communication and personalized service.
- Analyzed client needs to provide tailored financial solutions and product recommendations.
- Managed client portfolios, ensuring compliance with regulatory requirements and bank policies.
- Facilitated cross-selling opportunities by collaborating with various banking departments.
- Mentored junior relationship managers, sharing best practices and industry insights.
- Conducted market research to identify trends and opportunities for business growth.
Relationship Manager NRI
AXIS BANK LTD
Kochi
11.2016 - 10.2021
- Build and maintain strong, long-term relationships with clients by understanding their financial needs and providing personalized solutions.
- Promote and sell banking products and services, such as loans, insurance, and investment products, to achieve individual and team sales targets.
- Provide exceptional service by resolving client issues promptly, handling inquiries effectively, and ensuring customer satisfaction.
- Ensure all client interactions and transactions comply with regulatory requirements and internal policies, minimizing risks.
- Educate clients on financial products, market opportunities, and risk factors to enable informed decision-making.
Branch Manager
UAE EXCHANGE & FINANCIAL SERVICES LTD
Kochi
01.2009 - 11.2016
- Supervised daily branch operations and ensured compliance with banking regulations.
- Managed staff performance and provided training on customer service standards.
- Developed strategies to enhance customer engagement and retention initiatives.
- Implemented risk management procedures to safeguard branch assets and client information.
- Fostered relationships with local businesses to promote banking services and products.
- Analyzed market trends to identify opportunities for service improvements and growth.
- Managed staff scheduling, hiring and training processes.
Sales Executive
UAE EXCHANGE & FINANCIAL SERVICES LTD
Kochi
09.2006 - 08.2008
- Developed relationships with clients to understand financial service needs.
- Conducted market research to identify new sales opportunities.
- Presented financial products and services to potential customers.
- Collaborated with team members to enhance service delivery processes.
- Monitored industry trends to inform sales strategies and approaches.
- Maintained accurate records of client interactions and transactions.
- Used cold calling and networking to sell products and services.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Education
Bachelor Degree - Travel & Tourism
Calicut University
Kerala, India01.2005
Higher Secondary -
Board of Higher Secondary Examinations
Kerala, India01.2002
High School -
Board of Public Examinations
Kerala, India01.2000
Skills
- Compliance management
- Client relationship management
- Team leadership
- Sales strategy
- Market analysis
- Employee training
- Performance management
- Relationship building
- Investment guidance
- Risk assessment
- Financial analysis
Certification
- SP Licensing (IRDAI): Certified to sell insurance products as per IRDAI regulations.
- AMFI (Association of Mutual Funds in India): Certified for mutual fund distribution and advisory.
- Private Banking L2: Advanced certification in private banking, focusing on wealth management and personalized financial services.
- Diploma IATA UFTAA - 2005 - 2006
Languages
English, Hindi, Malayalam
References
Nikhil, R, RH-Private Banking Group, 9072619024, ICICI Bank
Hobbies and Interests
Movies, Music, Travelling
Disclaimer
I hereby declared that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge. BIBIN THOMAS
SOFTWARE PROFICIENCY
- Windows 98/2000/XP/Vista/7
- MS Word
- MS Excel
- MS PowerPoint
Timeline
Branch Manager
AU Small Finance Bank
05.2025 - Current
Relationship Manager
Yes Bank Global Private Banking
07.2024 - 02.2025
Senior Private Banking RM
ICICI BANK
05.2023 - 06.2024
Senior Relationship Manager NRI
IDFC FIRST BANK
11.2021 - 04.2023
Relationship Manager NRI
AXIS BANK LTD
11.2016 - 10.2021
Branch Manager
UAE EXCHANGE & FINANCIAL SERVICES LTD
01.2009 - 11.2016
Sales Executive
UAE EXCHANGE & FINANCIAL SERVICES LTD
09.2006 - 08.2008
Bachelor Degree - Travel & Tourism
Calicut University
Higher Secondary -
Board of Higher Secondary Examinations
High School -
Board of Public Examinations
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