Bibin Benny Devasia
Sr. Operations Executive
Kalyan
Summary
Dynamic Sr. Operation Executive with a proven track record in logistics management and operational excellence, honed at Inchcape Shipping Services. Skilled in cross-functional coordination and office administration, who excel in driving service-focused solutions and quality control. Demonstrated leadership in streamlining operations, achieving significant improvements in service delivery and cost efficiency.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Sr. Operation Executive
Inchcape Shipping Services
09.2020 - 01.2024
- Check with clients on quarterly reports for improvements service complaints, and cost-related issues. Check with agents for cost changes and daily updates, keeping team informed.
- Handle escalations, emergency services and complaints from clients and agents.
- Handle day-to-day operations with clients and local agents,including crew change requests, husbandry services, cash to master requests and spares related requests.
- Solve client queries on quotations/services. Chase clients for advance payment settlements.
- Check with local offices for final cost estimates and provide them to clients
HR Intern
Athenas Owl Pvt. Inc
01.2020 - 05.2020
- To Complete on boarding process to every new joiners in company.
- Supported HR team with creation of comprehensive onboarding materials, improving employee retention rates.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
Education
Bachlelors in Managements Studies - Marketing
Don Bosco College
Mumbai, India 06.2016 - 03.2019
No Degree - Higher Secondry (12th)
St Sebastians HSS
Kannur, India 06.2014 - 03.2016
High School Studies (10th) -
St. Thomas High School
Mumbai, India 06.2004 - 03.2014
Skills
Quality Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Operation Executive
Inchcape Shipping Services
09.2020 - 01.2024
HR Intern
Athenas Owl Pvt. Inc
01.2020 - 05.2020
Bachlelors in Managements Studies - Marketing
Don Bosco College
06.2016 - 03.2019
No Degree - Higher Secondry (12th)
St Sebastians HSS
06.2014 - 03.2016
High School Studies (10th) -
St. Thomas High School
06.2004 - 03.2014
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