BIDYA BHUSHAN BIBHU
Program Manager Decision Science/ Growth & Strategy
Bangalore
Summary
A data and result-oriented professional with 7+ years of extensive experience in payments, fraud detection, debit/credit/prepaid & Program Manager DECISION SCIENCE / Growth and Strategy mobile/eCommerce payments cross border trading, seller’s business expansion in eCommerce. Proven expertise in setting-up end to end backend process/releasing a new product/feature in existing product for new payment business, experience in Business analysis, Requirement gathering, Reporting, Product management,Data analysis, Process Change management, Vendor management
Overview
8
8
years of professional experience
4
4
years of post-secondary education
7
7
Certificates
4
4
Languages
Work History
Program Manager Decision Science
Bureau.id
Bangalore
11.2021 - Current
- Being the Only operations expertise, Manage the entire Operations and Customer Success for Bureau.
- Wearing multiple hats at a time and documenting the same to assure smooth execution cross-functional and also passing on the knowledge
- Responsible as Product manager for strategically thinking, designing the roadmap for the Payments module for the SaaS service, and engaging with Stakeholders for executing the same.
- Influence without Authority and leading the entire Analytics wing for Bureau. id, driving the business goals with the actionable insight
- Created multiple Analytics Pipeline using DBT, AIRFLOW, AIRBYTE and REDSHIFT with Preset to provide stakeholders with actionable insights and self serve business dashboards for quicker business decisioning and Actionable insight for the Growth team.
Senior Analyst
Food Panda
Kuala Lumpur
09.2021 - 11.2022
- Conducted system analysis and implementation to maintain and improve existing internal tool using Redshift to Google Cloud Migration
- Collaborated with the Central team in Europe to Manage the efficient way of Payment lifecycle for the customers refund and disbursement
- Created efficient Programs for Customer refund and Restraunts Disbursement, reducing SLA of customer resolution from 4 days to 1 days.
- Heading and Leading the Central Risk Analyst and Operations team [1 Operations Manager, 3 Risk Operations Analyst, 1 Lead-Risk analyst, 4 Risk Analyst]
- Building risk models with Central Data Science Team and Product reducing the Risk loss by 8% [~200000 EUR/Week]
- Leading the Local Fraud Champions of 1 2 Southeast Asian Countries. [12 Senior Risk Analyst]
Manager of Payment Operations
CRED
Bangalore
03.2021 - 09.2021
- Created plans and communicated deadlines to complete projects on time.
- Managed the entire Payment operation and Analytics to cover the overall Payment operations including Transaction Success Rate Monitoring, End to End Reconciliations, Transactions Routing, Reporting and Customer Escalation.
- Prepared variety of different written communications, reports and documents for efficient and faster onboarding of new joinee in team.
- Led projects and analyzed data to identify opportunities for improvement, resulted in successful CRED campaigns in IPL.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Manager of Business Analytics
ALAMY INDIA IMAGES PVT. LTD
Bangalore
09.2020 - 03.2021
- Managing a team of 5 Business Analysts in India to build the Reporting and Analysis wing for Alamy Images from scratch
- Responsible for creating the Analytics and Self-serve Visualization for Alamy from scratch via QuickSight and SQL and mentor the team and stakeholder for the same, reducing adhoc requests.
- Guiding the Data Scientists in achieving long-term objectives via data- backed forecasting and target analysis leading to aggressive target locking in 2020 and YoY growth of 2.3% for overall Alamy
- Exceeded goals through effective task prioritization.
PROGRAM MANAGER/BUSINESS DATA LEAD
Amazon
Bangalore
08.2015 - 08.2020
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Leveraged project management processes and Data Analytics to define and execute projects for Refunds, Seller Disbursement, Transaction Success Rate, Amazon Checkout Page user experience ( payments page), Transactions Routing to create better customer experience.
- Increased annual revenue by 2.4 % by recommending improvements in solution efficiency and Headcount efficiency by 14.9%
- Leading Business and Marketing team with key metrics, insight, Visualization, recommendation, and actionable using QuickSight and SQL , benefiting the seller using Salesforce reporting, ETL, and campaign feature. Resulting in new sellers acquisition by 23% YOY (Year over Year) and seller retention by 18% YOY (Year over Year)
- Developing projects for my team to build a scalable solution using Python Scripts and R scripts to efficiently manage the bandwidth via automation, Resulting headcount save of 34Hrs Weekly
- Owned and centralized the raw data repository from scratch via Scrum process and Agile methodology for 3rd party data using Amazon S3 and SFTP model and ETL tool plugin it back to Quicksight reporting and SQL query to publish data in the AWS EC2 instance for sending communication and tracking the communication via salesforce CRM leading to Lead generation for the business and the product team
- Strategically solved chargeback and fraud mitigation process for Amazon India and on-boarded Amazon India chargeback from a manual process to Paragon (Modified Salesforce CRM) creating an impact by reducing man hrs By (1658 Hrs.), the Monetary value of reducing Bad Debt ($1.3 M to $0.27 M), feeding data to Machine Learning for upfront fraud, abuse-risk mitigation & automation,
- Setting Seller Recovery process to shift liability from Amazon to Sellers (Saving $0.9 M) using PDAC (Plan Do Act Check)
- Designed infrastructure and perform GAP analysis to resolve and improve delivery processes, a business metric initiative by identifying the root cause of the drop in success rate, creating a real-time success rate monitoring process, automating suppression for poor performing banks, working with partner banks to get BINs and update them in Amazon system using Quicksight.
- Collaborated and build an actionable Risk Management system for the safest transaction platform worldwide
- Leading to a reduction in investigation cost from $2.8 to $0.9 with a revenue generation and time reduction of ~30 M $ and 596 bps
- Manage several initiatives concurrently, interfacing with multiple internal stakeholders leading to delivering 5 critical projects for the initial days of Amazon Pay
- Direct and conduct complex market analyses, solve strategic and operational problems, and identify key insights with the local context, relevant to the global teams
- Communicate results and insights with cross-functional leaders via analytical dashboards.
- Creating processes across the work prioritization with collaboration with Stakeholders resulting in SLA TAT from 12 Days to 7 Days with stakeholder trust and sync up
- Automated the daily reporting and publishing using Excel & Quicksight for the internal stakeholders and helped the team in eliminating manual work for the team leading to gain of 3 permanent headcounts
Education
MBA - Quality Management
Birla Institute of Technology And Science
04.2001 -
Bachelor of Engineering - Electronics And Communication Engineering
New Horizon College of Engineering
06.2011 - 06.2015
Skills
Product ManagementProgram managementDocumentationBusiness OperationsStrategic ThinkingData VisualizationRisk ManagementProduct Roadmap/LaunchesPartnership ManagementTableauApache SupersetETL & ELT (DBT)Team ManagementPythonExcelPostgreSQLScrum and AgileAdobe AnalyticsData WarehousingBusiness AnalyticsProduct/Program ManagementSQLStrategy and OperationsVisualizations
Business Analysis
Strategic Planning
Business Intelligence
Microsoft Word
Superset
Quicksight
PowerBi
Business Strategy
Customer Service
Team leadership
Microsoft office
Certification
AWS Essentials
Timeline
Program Manager Decision Science
Bureau.id
11.2021 - Current
Senior Analyst
Food Panda
09.2021 - 11.2022
Manager of Payment Operations
CRED
03.2021 - 09.2021
GDPR for Management
09-2020
Manager of Business Analytics
ALAMY INDIA IMAGES PVT. LTD
09.2020 - 03.2021
Product Management: Building Product Roadmap
08-2020
Critical thinking
08-2020
SQL Data Reporting and Analytics
07-2020
Advance Database and SQL Querying
06-2019
Introduction to Database and SQL Query
09-2016
AWS Essentials
06-2016
PROGRAM MANAGER/BUSINESS DATA LEAD
Amazon
08.2015 - 08.2020
Bachelor of Engineering - Electronics And Communication Engineering
New Horizon College of Engineering
06.2011 - 06.2015
MBA - Quality Management
Birla Institute of Technology And Science
04.2001 -