BIDYUT BANERJEE
Hyderabad
Summary
Accomplished Portfolio Sr. Director leading multiple teams (SRE, DevOps, SecOps, Innovation council, Application support and next generation AIOps and Generative AI teams with19 years of experience in leveraging artificial intelligence and machine learning to drive IT operations, improve system performance, and enable automation across enterprise environments. Expertise in managing AIOps platforms, AI-powered incident management, and deploying generative AI solutions that optimize business processes and enhance decision-making. Proven leadership in cross-functional team management, innovation, and delivering strategic AI/ML initiatives.
Results-driven leader adept at guiding high-performing teams and implementing strategic initiatives to drive business success. Known for fostering collaborative environment and achieving measurable milestones. Exhibits strong leadership and adaptability to changing business needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Director - Delivery & Shared Services
Sutherland Global
02.2023 - Current
- Company Overview: Global services company focusing on delivery and customer experience
- Lead a cross-disciplinary team responsible for implementing and optimizing AIOps solutions, enabling predictive analytics, anomaly detection, and intelligent automation to enhance IT infrastructure management
- Spearheaded the deployment of Generative AI models (e.g., GPT-4, large language models) to automate key business processes, resulting in a30% increase in operational efficiency and50% reduction in manual task execution
- Oversaw the development of an AI-driven Incident Management system, reducing incident resolution time by30% through proactive alerting, auto-diagnosis, and remediation using AI models
- Managed the integration of AIOps platforms with cloud infrastructure, ensuring seamless operations and scalability while optimizing resource consumption and cost realizing the best TCO reduction and realizing revenue generation by20%
- Collaborated with senior leadership and business stakeholders to align AIOps and Generative AI strategies with organizational goals, driving innovation and digital transformation
- Led Partner Collaboration initiative with Dagnkows (Automation Platform), Elastic Search (Observability), Selector AI (MLOps Layer) and orchestration to develop in-house AIOPS for SRE offerings
Senior Manager - Managed Services
GAP Inc.
05.2022 - 01.2023
- Company Overview: Global apparel retailer with a focus on digital services
- Led the deployment of machine learning models to enhance AIOps capabilities for monitoring, event correlation, and automated incident management in a hybrid-cloud environment
- Led teams of Generative AI applications to automate data analysis, reporting, and decision-making in operational environments, improve code quality generation
- Collaborated with engineering and DevOps teams to integrate AI solutions into CI/CD pipelines, improving time-to-market for AI-driven enhancements
- Driven Customer experience center in Bangalore for driving innovation, COE’s and Lab
- Automated End to end SOC Vulnerability Assessment & SOX PCI-DSS compliance with DAS
Senior Manager - Managed Services
Capgemini Engineering
02.2019 - 05.2022
- Spearheaded the implementation and management of AIOps solutions for proactive monitoring, predictive maintenance, and automated incident resolution, reducing mean time to detect (MTTD) by25% and mean time to resolve (MTTR) by30%
- Assisted in implementing AI-driven change management processes to reduce the impact of infrastructure changes on system stability, while maintaining compliance with ITIL best practices
- Created and maintained Predictive dashboards and reporting systems for real-time insights into IT operations, empowering stakeholders to make data-driven decisions for better system performance and reliability
- Led implementing AI-driven change management processes to reduce the impact of infrastructure changes on system stability, while maintaining compliance with ITIL best practices
Senior Manager - Managed Services
Virtusa India Pvt Ltd.
03.2018 - 01.2019
- Oversee the architecture and implementation of cloud solutions on AWS, including EC2, S3, RDS, VPC, and Lambda, ensuring high availability, security, and cost-efficiency
- Drive AWS cost optimization initiatives, reducing cloud infrastructure expenses by15% by analyzing usage patterns, rightsizing instances, and utilizing AWS savings plans and reserved instances
- Manage the development and automation of CI/CD pipelines for seamless application deployment, leveraging AWS Code Pipeline, Code Build, and Jenkins
Manager - High Touch Customer
Amazon Development Center
11.2016 - 08.2018
- The role demanded to manage Senior / C-level management situations with proactive review of outliers, collaborate with internal Cross-functional teams and de-escalate them with a planned and timely resolution while sharing the feedback, and learnings for sustainable customer success and delighted experience
- Drive growth management ensures the engineers have what they need to provide best-in-class support
- Participate in Hiring Process to hire and build/grow team of Support Engineers in India
- Act as an escalation point for complex technical issues, collaborating with AWS engineers, Solution Architects, and Product Managers to drive resolutions quickly and efficiently
- Implement root cause analysis (RCA) processes and help clients build resilience to minimize future risks
Manager - Cloud Managed Services
Verint Systems India.Pvt Ltd
08.2015 - 10.2016
- Ensure high availability, reliability, and performance of cloud environments across AWS, clouds
- Manage scalability to accommodate workload increases, optimizing infrastructure to maintain performance under varying loads
- Implement monitoring tools to track infrastructure performance, uptime, and usage patterns, such as AWS CloudWatch
- Manage on-call rotations to ensure24/7 support and effective response to any incidents affecting availability or performance
- Foster a culture of DevOps, encouraging collaboration between development and operations teams to improve deployment and CI/CD practices
- Strong understanding of infrastructure as code (IaC) tools like Terraform, AWS CloudFormation, or Azure Resource Manager
Manager – Professional Services
Lookout Inc.
05.2014 - 07.2015
Senior Software Engineer
Avaya India Pvt Ltd.
05.2008 - 02.2014
Software Engineer
Kelly Services: Nokia Siemens Networks.
11.2007 - 04.2008
Senior Network Engineer
Voxtron India Pvt Ltd
06.2005 - 11.2007
Education
BE - Electronics & Telecommunication
GHRCE
01.2005
Skills
- AIOps Deployment Strategy
- Generative AI (GPT, LLMs)
- IT Operations Automation with DAG
- AI & ML Model Deployment
- GEN AI deployment with Co-Pilot
- Cloud Infrastructure (AWS, Azure, GCP)
- Predictive Analytics dashboard using ELK
- AI/ML Model Training & Optimization
- Business Process Automation (RPA)
- Team Leadership & Cross-Functional Collaboration
- Manage COE for Digital Innovation and CX (Customer Experience Center)
- Security & Risk Management
- Agile/Scrum Methodologies
- Organizational development
- Key performance indicators
- Policy development
- Collaborative leadership
- Culture transformation
- Team management
Certification
- PMP – Project Management Professional
- ITIL4 Managing Professional – High Velocity IT
- (HVIT) Certified AIOps Professional (CAIOPS)
- Splunk Certified Admin
- AWS Certified Solutions Architect – Associate
- Certified Kubernetes Administrator
- ServiceNow Certified System Administrator
Language Proficiency
English
Hindi
Bengali
Accomplishments
- Successfully reduced downtime by40% and increased overall system reliability through AI-powered monitoring and incident resolution
- Implemented generative AI-powered code assist to improve code quality, reduce errors and improve coders productivity
- Implemented AI-driven capacity plan that resulted in a45% reduction in cloud infrastructure costs while improving performance
- Successfully deployed an AIOps platform that automated over60% of IT operational tasks, improving service delivery by50%
- Led a machine learning model training program, enhancing predictive analytics capabilities, which resulted in an overall30% increase in business operations efficiency.
- Led team initiative deploying a natural language processing (NLP) model to assist engineers in interpreting and resolving complex system logs.
- Built a machine learning model that improved incident resolution by predicting issues before they escalated, reducing average resolution time by25%
- Enhanced data ingestion and processing workflows, improved model accuracy and reducing latency in real-time analysis.
AIOPS PAERNER COLLAB
- DAGKNOWS – Automation
- ELASTIC – Observability
- SELECTOR AI – Orchestration
- DYNATRACE – Event Correlation
- STACKSTATE – Workflow automation
CUSTOMER SEGMENT
- BFSI
- TELCO
- HEALTHCARE
- FUEL SUPPLY CHAIN
- AVIATION
- MANUFACTURING
- CLOUD PROVIDERSAPPLICATIONS HOSTING
Timeline
Senior Director - Delivery & Shared Services
Sutherland Global
02.2023 - Current
Senior Manager - Managed Services
GAP Inc.
05.2022 - 01.2023
Senior Manager - Managed Services
Capgemini Engineering
02.2019 - 05.2022
Senior Manager - Managed Services
Virtusa India Pvt Ltd.
03.2018 - 01.2019
Manager - High Touch Customer
Amazon Development Center
11.2016 - 08.2018
Manager - Cloud Managed Services
Verint Systems India.Pvt Ltd
08.2015 - 10.2016
Manager – Professional Services
Lookout Inc.
05.2014 - 07.2015
Senior Software Engineer
Avaya India Pvt Ltd.
05.2008 - 02.2014
Software Engineer
Kelly Services: Nokia Siemens Networks.
11.2007 - 04.2008
Senior Network Engineer
Voxtron India Pvt Ltd
06.2005 - 11.2007
BE - Electronics & Telecommunication
GHRCE
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