BIHU BOXI
Kolkata
Summary
Results-driven branch operations manager with expertise in optimizing performance and enhancing customer satisfaction. Strong leadership skills foster teamwork and drive operational improvements to exceed targets. Proven ability to streamline processes, reduce costs, and increase profitability while maintaining high service standards. Committed to building strong client relationships and ensuring efficient branch operations.
Overview
3
3
Languages
1
1
Certification
8
8
years of professional experience
Work History
Branch Operations Manager Manager
HDFC BANK LTD
Kolkata , India
01.2026 - Current
- Oversaw daily operations of branch, maximising efficiency and service quality to customers.
- Maximised branch revenue by optimising operations.
- Kept organisation in compliance with regulations and internal requirements.
- Conducted regular audits on branch operations, identifying and rectifying discrepancies.
- Managed KYC processes and account opening procedures at the branch.
- Addressed customer complaints with prompt resolutions, maintaining high retention rates.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Built strong community relations to enhance the branch's reputation and customer base.
Branch Relationship Officer Deputy Manager
Axis Bank Ltd
Kolkata , India
09.2018 - 01.2026
- Develop and manage relationships with existing and new-to-bank customers to enhance customer loyalty.
- Understand customer financial requirements and recommend suitable banking products.
- Acquire new customers through referrals, lead generation, and networking to expand customer base.
- Cross-sell retail banking and third-party products, including savings/current accounts, deposits, loans, life insurance, general insurance, and mutual funds, to meet diverse customer needs.
- Handle customer queries, service requests, and transactions within the defined TAT.
- Introduce customers to digital banking channels such as Internet Banking, Mobile Banking and WhatsApp Banking.
- Follow KYC, regulatory, compliance and internal banking guidelines.
- Support audit requirements and maintain proper documentation.
Education
PGBDM - Banking and Finance
Manipal Academy of Higher Education
Bengaluru, KA01-2018
Btech - Information and Technology
Bengal college of engineering and Technoechnology
Durgapur, WB01-2015
Higher Secondary - Science
G.D.LANG INSTITUTE, Raghunathpur
Raghunathpur, WB01-2011
Secondary Education - General
Raghunathpur Girls High School
Raghunathpur, WB01-2009
Skills
- Branch Operations & Administration
- KYC/AML & Regulatory Compliance
- Customer Service & Complaint Handling
- Team Management & Leadership
- Risk & Audit Management
- MIS & Analytical Skills
- Sales & Cross-Selling
- Problem Solving & Decision Making
- Communication & Stakeholder Management
Digital Banking & Process Management
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Certification
- NISM – AMFI Certification
- IRDAI Insurance Certification
- DEMAT Account & Depository Operations Certification
- Banking & Financial Services Certification
- KYC & AML Certification
- Digital Banking Certification
- Credit & Risk Management Certification
- Customer Relationship Management (CRM) Certification
- JAVA, .NET & C Programming Certifications
Interests
- Reading financial & business news
- Travelling
- Cooking
- Gardening
Affiliations
Key Achievements
- Qualified for the MDRT Experience Bali Contest on 2025
- Recognized at the Townhall Meet with the Managing Director for outstanding Asset Performance.
- Qualified for the Cordelia Cruise Chennai MDRT
- Received “Lunch with Cluster Head” recognition for exceptional performance and contribution.
Timeline
Branch Operations Manager Manager
HDFC BANK LTD
01.2026 - Current
Branch Relationship Officer Deputy Manager
Axis Bank Ltd
09.2018 - 01.2026
PGBDM - Banking and Finance
Manipal Academy of Higher Education
Btech - Information and Technology
Bengal college of engineering and Technoechnology
Higher Secondary - Science
G.D.LANG INSTITUTE, Raghunathpur
Secondary Education - General
Raghunathpur Girls High School