Digvijay Rana

Oversee branch operations and administration across 10 branches in Gujarat.

• Managed customer service, policy servicing, and operational activities, ensuring seamless operations across branches.
• Monitor policy processing from login to issuance and post-issuance servicing.
• Ensure compliance with company policies, regulatory guidelines, and internal operational procedures.
• Coordinate with Sales, Claims, HR, IT, and Administration teams to resolve operational issues.
• Monitored branch performance, addressed pending cases, and enhanced service quality and operational efficiency.
• Guided and supported branch teams, fostering improvements in productivity and customer satisfaction.
• Senior Branch Operations Manager | 1 April 2026 – Present

• Oversaw complete branch operations, ensuring smooth workflow across customer service, policy servicing, and compliance.
• Supervised multiple branches across Gujarat, ensuring standardised processes.
• Managed policy lifecycle from login to issuance and post-issuance services.
• Coordinated with IT, Admin, HR, and Claims teams to address branch requirements and manage escalations efficiently.
• Resolved nodal complaints promptly, contributing to improved customer satisfaction.
• Facilitated employee and agent onboarding, ensuring compliance and thorough documentation.
• Facilitated training sessions for sales and operations teams.
• Handled internal and external audits, ensuring adherence to company policies.
• Ensured compliance with company policies, safety standards, and regulatory requirements.
• Managed procurement of office supplies, IT equipment, and administrative resources.
• Monitored office facilities, vendor management, and branch infrastructure.
• Supported HR with attendance, payroll coordination, and staff welfare activities.
• Organised branch-level meetings, training, and official events.
• Admin Responsibilities:

• Oversaw branch accounts and customer service operations to ensure smooth daily functions.
• Performed renewal follow-ups and customer calls while maintaining accurate data management.
• Processed new business logins and managed existing policies.
• Scrutinized policy documents and handled branch-level cash counter operations.
• Handled end-to-end branch administration and reporting.

• Converted dissatisfied customers into promoters by delivering tailored service solutions, fostering positive brand advocacy.
• Conducted follow-up calls to address negative feedback, enhancing customer satisfaction and loyalty.
• Resolved escalated customer issues, ensuring effective resolution and maintaining customer relationships.

• Handled scrutiny of documents and processed new business logins and renewals, ensuring compliance and efficiency.
• Managed branch account activities, enhancing customer relations and streamlining policy processing.
• Oversaw cash counter operations, ensuring accurate transactions and timely reconciliations.