Bijali Mondal Guria
Kolkata
Summary
Experienced NOC Network Engineer with over 6 years of experience in system/network monitoring, troubleshooting, and performance optimization. Expert in network analysis and problem solving.
Overview
7
7
years of professional experience
Work History
Noc Network Engineer
Wipro Technologies
Pune, Maharashtra
10.2017 - Current
- 6 years of experience as a Network data admin in WIPRO Technologies.
- Responsible for providing first level support for the company WAN infrastructure: MPLS backbone, Internet access, Last mile distribution to customers and diverse Core and Edge networks.
- Daily responsibilities include Monitoring, incident management and their resolution.
- Monitor and raise ticket for alarms, solve problems related to network incidents.
- Log incidents and track them with International and local service providers, via phone call, email or carrier support portal
- Perform initial analysis and mitigation for any network outage.
- Act of 1st line of support for network outages, liaising and collaborating with internal customers, vendors and internal support or engineering groups
- Perform Network Operational Testing procedures for new devices deployed in the network
- Follow established incident process and open conference calls for involving multiple teams in service recovery calls.
- Basic knowledge of network protocols such as RIP, EIGRP, BGP, OSPF, HSRP, VRRP, Spanning tree.
- Experience with ticketing systems and real-time monitoring tools
Education
Master of Science - M.Tech in Computing System & Infrastructure
Birla Institute of Technology & Science
Pilani11-2022
BSC(IT)
Punjab Technical University
01-2016
Skills
- Network Troubleshooting
- Problem Solving
- Tracking Issues
- Reporting & Documentation
- Incident Handling
- Understand Routing & Switching
- Monitoring Infrastructure
- Support in change management
- 24/7/365 Support
- Monitoring Tools - Orion, Velocloud, Moogsoft, Silverpeak
- Incident management - ServiceNow, ETMS
Timeline
Noc Network Engineer
Wipro Technologies
10.2017 - Current
Master of Science - M.Tech in Computing System & Infrastructure
Birla Institute of Technology & Science
BSC(IT)
Punjab Technical University
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