Bijay Das
Barrackpore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store-supervisor
Big Basket Innovative Retail Concepts Pvt.Ltd
04.2021 - Current
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Promoted business' development by building and maintaining relationships with new clients.
Customer Experience Executive
Big Basket Innovative Retail Concepts Pvt.Ltd
04.2019 - 04.2021
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Science - Biology
MAHADEVANANDA MAHAVIDYALAYA
Kolkata, India02.2019
High School Diploma -
Barrackpore A.B. Model High School
Barrackpore05.2017
Skills
- Resource Allocation
- Staff Supervision
- Team Building and Leadership
- Multitasking and Organization
- Cash Management
- Customer Service
- Store Opening and Closing
- Shift Scheduling
Certification
- Complete Retail sales Associates Course from NSDC in 2018
- Complete computer BASIC course from YOUTH COMPUTER TRAINING CENTER (Govt. WB)
Languages
Bengali
Bilingual or Proficient (C2)
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Timeline
Store-supervisor
Big Basket Innovative Retail Concepts Pvt.Ltd
04.2021 - Current
Customer Experience Executive
Big Basket Innovative Retail Concepts Pvt.Ltd
04.2019 - 04.2021
Bachelor of Science - Biology
MAHADEVANANDA MAHAVIDYALAYA
High School Diploma -
Barrackpore A.B. Model High School
- Complete Retail sales Associates Course from NSDC in 2018
- Complete computer BASIC course from YOUTH COMPUTER TRAINING CENTER (Govt. WB)
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