Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

BIJAY KUMAR DAS

KOLKATA

Summary

Proven leader with extensive experience in operations management adept at staff management and budgeting. Excelled in enhancing revenue by implementing innovative business strategies and fostering teamwork. Recognized for outstanding problem-solving skills and adaptability, achieving significant customer satisfaction and operational efficiency.

Overview

25
25
years of professional experience

Work History

Operations Manager

Space Circle Clubs & Resorts Pvt. Ltd
KOLKATA
04.2017 - Current
  • Implemented successful business strategies to increase revenue and target new markets.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Operating four banquet operations, room service, bar, and restaurant operations successfully.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Implemented policies, standard operating procedures, and managed quality and customer service.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

General Manager

SALTEE PRODUCTION PVT LTD
KOLKATA
10.2008 - 02.2017
  • Look after the overall department's activity, performance, development, and recruitment.
  • Built high-standard food and service for customers.
  • Received the 'Best Vegetarian Restaurant' award many times for HAVELI RESTAURANT from the Times Food Award in the years 2011, 2012, 2013, 2014, and 2016.
  • Managed all aspects of daily operations, including staffing, scheduling, inventory control, customer service, and room and banquet sales.
  • Look after all government-related licenses, permissions, taxes, and excise matters.
  • Prepare daily sales reports, banking reports, and submit them to the directors.

General Manager

TECHNOCAT (RESTAURANT & BANQUET)
KOLKATA
01.2008 - 10.2008
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to set up a new restaurant.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

General Manager

SALTEE PRODUCTION PVT LTD
KOLKATA
07.2004 - 12.2007
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Prepared detailed reports for directors, outlining key performance metrics related to operational success.
  • Created schedules and monitored payroll to remain within budget.
  • The recruitment process involves interviewing potential candidates for open positions.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, and customer service.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.

F&B Executive

SALTEE PRODUCTION PVT LTD
KOLKATA
04.2002 - 07.2004
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Resolved complaints from customers related to food quality or service issues efficiently.
  • Planned and coordinated food and beverage activities for events, such as banquets and conferences.

Business Development Executive

BHARDWAZ COMPUSOFT LTD
KOLKATA
01.2001 - 04.2002
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Created presentations on the company's services, products, pricing plans and marketing campaigns.
  • Assisted in the development of promotional materials such as brochures, flyers.

Team Leader

MARKETING SOLUTIONS INDIA
KOLKATA
04.2000 - 12.2000
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Maintained positive working relationship with fellow staff and management.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Education

B.COM - Commerce

Calcutta University
Kolkata
01-2000

Skills

  • Teamwork
  • Staff management
  • Budgeting and cost control
  • Inventory management
  • Multitasking
  • Problem Solving and Initiative
  • Cultural awareness
  • Interpersonal skills
  • Adaptability

Affiliations

  • Travelling
  • Singing
  • Playing Cricket

Accomplishments

"Times Food Awards" for Best Vegetarian Restaurant in kolkata

Languages

Hindi
First Language
English
Beginner
A1
Bengali
Beginner
A1

Timeline

Operations Manager

Space Circle Clubs & Resorts Pvt. Ltd
04.2017 - Current

General Manager

SALTEE PRODUCTION PVT LTD
10.2008 - 02.2017

General Manager

TECHNOCAT (RESTAURANT & BANQUET)
01.2008 - 10.2008

General Manager

SALTEE PRODUCTION PVT LTD
07.2004 - 12.2007

F&B Executive

SALTEE PRODUCTION PVT LTD
04.2002 - 07.2004

Business Development Executive

BHARDWAZ COMPUSOFT LTD
01.2001 - 04.2002

Team Leader

MARKETING SOLUTIONS INDIA
04.2000 - 12.2000

B.COM - Commerce

Calcutta University

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