Bijay Kumar Prasad
Kolkata
Summary
Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in vdi, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Service Manager
TATA Consultancy Services
Kolkata
06.2021 - Current
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Provided company users with tech support for IT problems and account maintenance.
- Recruited, trained and supervised IT department staff.
IT Service Desk Analyst
TATA Consultancy Services
Kolkata
05.2018 - 04.2021
- Provided assistance with remote access setup using technologies such as VPNs or Remote Desktop Protocol.
- Recommended changes to existing policies or procedures that improve efficiency in providing IT services support.
- Installed desktop computers, laptops, monitors, printers, scanners as required by users.
- Identified root cause of problems occurring within the IT environment and implemented long-term solutions accordingly.
Process Associate
TATA Consultancy Services
Kolkata
03.2013 - 04.2017
- Monitored performance metrics to measure process effectiveness.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
Education
Bachelor of Commerce -
SA Jaipuria College, Calcutta University
Kolkata07-2011
High School Diploma -
Shree Jain Vidyalaya, Kolkata
Kolkata03-2008
Skills
- Incident Management
- Technical leadership
- Capacity Planning
- SLA response management
- Disaster Recovery
- SLA management
- Network Administration
- Application support
- Documentation And Reporting
- Team Collaboration
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Intermediate (B1)
B1
Certification
- ITIL Certified
- SAP ISU CRM/ FICO S4/HANA
- Linux Admin
Accomplishments
Awarded for Best Customer Centricity & Beyond Excellence for year 2023.
Timeline
IT Service Manager
TATA Consultancy Services
06.2021 - Current
IT Service Desk Analyst
TATA Consultancy Services
05.2018 - 04.2021
Process Associate
TATA Consultancy Services
03.2013 - 04.2017
Bachelor of Commerce -
SA Jaipuria College, Calcutta University
High School Diploma -
Shree Jain Vidyalaya, Kolkata
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