Diligent Quality Manager with 16 years of experience making sure products and services meet internal and external standards. Skilled in market research, project management, and statistical analysis. Organized and analytical with excellent written and verbal communication skills.
Overview
4
4
Languages
8
8
years of post-secondary education
16
16
years of professional experience
Work History
Audit and Quality Manager
Hathway Datacom Pvt Ltd.
Delhi, Delhi
04.2018 - Current
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Updated quality control standards, methods and procedures to meet compliance requirements.
Evaluated quality problems and performed Audits to identify and resolve issues.
Collaborated with contract representatives and oversaw quality control implementations and reporting.
Improved quality processes for increased efficiency and effectiveness.
Managed and archived quality documentation and participated in internal and external quality audits.
Increased customer satisfaction through adherence to all quality standards and customer requirements.
General Manager
Sumit Cable Network.
Mumbai, Maharashtra
10.2015 - 01.2018
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Held weekly meetings with all the other Dept's to identify techniques to optimize the CAPEX and OPEX
Coordinated quarterly leadership workshops to educate team members on best practices to optimize productivity.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Audit and Quality Executive
Telesonic Networl ltd
Mumbai, Maharashtra
08.2009 - 09.2015
Developed training protocols in alignment with company quality standards.
Coordinated with all other to complete inspections.
Provided observations by performing audits of all the depts according to quality Audit plan.
Managed and archived quality documentation and participated in internal and external quality audits.
Mentored and encouraged employees to strive for excellence while fostering professional growth.
Improved quality processes for increased efficiency and effectiveness.
Adhered to all legal, safety and health standards.
Acceptance Testing Executive
Bharti Airtel Ltd
Mumbai, Maharashtra
11.2005 - 07.2009
Implemented acceptance testing process with focus on documenting defects, identifying bottlenecks and executing test cases.
Auditing Invoices raised by vendor's and to issues Work Completion Certificate
Identified and tracked NCs with Project (Network Implementation & Operations) and supported them in resolving NCs.
Fault Management Engineer
Tata Internet services Pvt Ltd
Mumbai, Maharashtra
09.2004 - 10.2005
Managed installation and Fault repairs of the customers to provide broadband services.
Coordinated installation of new users and relocations of existing users.
Performed installation and Commissioning of RSUs .
Diagnosed and resolved complex integrated customer issues for implementation 100% customer satisfaction.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.