BIJO JACOB
Kochi
Summary
To secure a challenging and responsible management position with a quality oriented company seeking an experienced proven hospitality professional with effective entrepreneurial skills in operations, sales & marketing, staff management, budget analysis, cost controls and profit improvement.
Overview
25
25
years of professional experience
Work History
GENERAL MANAGER
PLEASANT HILL RESORT
MUNNAR
01.2024 - Current
SENIOR MANAGER - OPERATIONS
SBL KNOWLEDGE SERVICES PRIVATE LIMITED
GUWAHATI
06.2022 - 01.2024
GENERAL MANAGER
RAGAMAYA RESORT & SPA
MUNNAR
02.2020 - 06.2022
RESORT MANAGER
OXYGEN RESORTS
THEKKADY
11.2018 - 01.2020
Head of Sales and Marketing
SISAL WELLNESS & HOSPITALITY
KOCHI
05.2011 - 10.2018
- Managing Operations, Sales & Marketing of Premium Boutique Resorts in Munnar, Thekkady & Kochi
Pre-Opening Front Office Manager
RADHA REGENT
ELECTRONICS CITY
12.2008 - 05.2011
Assistant Front Office Manager
LE ROYAL MERIDIEN
CHENNAI
12.2007 - 11.2008
Front Office Manager
SAROVAR HOTELS LTD - THE PROMENADE & LE DUPLEIX
PONDICHERRY
07.2007 - 12.2007
Lobby Manager
ITC HOTEL KAKATIYA SHERATON & TOWERS
HYDERABAD
04.2005 - 07.2007
Assistant Manager - Front Office
LE MERIDIEN RESORT & CONVENTION CENTER
KOCHI
08.2001 - 03.2005
Senior Front Office Assistant
CLUB MAHINDRA LAKEVIEW
MUNNAR
04.1999 - 08.2001
Education
Diploma in Hotel Management -
Trade-wings Institute of Management
Kolkata, India04.1998
Pre-University (Science) -
North Eastern Hill University
Nagaland, India04.1994
Skills
- Hotel Pre-opening, Positioning and Branding
- Rooms Management
- Revenue Management and Budgeting
- Online and Offline Sales
- Employee Recognition and Appraisals
- Developing Standard Operating Procedures
- Guest Engagements and Recreation
- Guest Loyalty Program
- Motivational Training
- Corporate PR
- Preventive Maintenance
- Spa Management
Accomplishments
- Successful liaison with US embassy officials and delegation during visit of President George Bush to Hyderabad in 2006.
- Pre-opening of Radha Regent Bengaluru, Spice Tree Resort & Spa Munnar, Ragamaya Resort & Spa Munnar, Whisperings Waters Resort & Spa Kochi.
- Have undergone several Fire Fighting, First Aid, Six Sigma and Corporate Trainings.
Personal Information
- Date of Birth: 10/28/74
- Nationality: Indian
- Marital Status: Married
- Religion: Christian
Languages
- English
- Hindi
- Malayalam
- Nagamese
- Tamil
Timeline
GENERAL MANAGER
PLEASANT HILL RESORT
01.2024 - Current
SENIOR MANAGER - OPERATIONS
SBL KNOWLEDGE SERVICES PRIVATE LIMITED
06.2022 - 01.2024
GENERAL MANAGER
RAGAMAYA RESORT & SPA
02.2020 - 06.2022
RESORT MANAGER
OXYGEN RESORTS
11.2018 - 01.2020
Head of Sales and Marketing
SISAL WELLNESS & HOSPITALITY
05.2011 - 10.2018
Pre-Opening Front Office Manager
RADHA REGENT
12.2008 - 05.2011
Assistant Front Office Manager
LE ROYAL MERIDIEN
12.2007 - 11.2008
Front Office Manager
SAROVAR HOTELS LTD - THE PROMENADE & LE DUPLEIX
07.2007 - 12.2007
Lobby Manager
ITC HOTEL KAKATIYA SHERATON & TOWERS
04.2005 - 07.2007
Assistant Manager - Front Office
LE MERIDIEN RESORT & CONVENTION CENTER
08.2001 - 03.2005
Senior Front Office Assistant
CLUB MAHINDRA LAKEVIEW
04.1999 - 08.2001
Diploma in Hotel Management -
Trade-wings Institute of Management
Pre-University (Science) -
North Eastern Hill University
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