Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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BIJOYA SARMAH

Duliajan

Summary

Detail-oriented Operations Executive with expertise in managing re-clean requests from initiation to resolution. Streamlined the review process for compliance, ensuring timely service delivery and efficient handling of customer and cleaner inquiries. Coordinated escalations and budget allocations, consistently delivering re-clean reports within established timeframes.

Overview

13
13
years of professional experience

Work History

Operations Executive

Business2Sell Services
11.2024 - 04.2025
  • Implemented strategic initiatives that resulted in significant improvements in operational performance.
  • Used data-driven decision-making techniques to identify areas of improvement within operations processes.
  • Identified and resolved problems affecting business direction, enhancing operational stability.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Generate and analyze daily workflow and capacity reports to monitor performance and resource utilization.
  • Ensure adherence to set timeframes and deadlines, ensuring operations run smoothly.
  • Foster a collaborative and positive work environment while maintaining a high standard of service quality.

Assistant Teacher

Samagra Siksha Abhijan Assam
09.2012 - 09.2019

Key Qualifications:

  • Classroom Management & Instruction
  • Differentiated Instruction & Individualized Learning
  • Lesson Planning & Curriculum Implementation
  • Strong Communication & Teamwork Abilities
  • Proficient in Computer Skills & Test Preparation

Employment History:

Head Teacher, Bhartiya Hindi Lower Primary School
Joypur Education Block, Dibrugarh District

  • Assisted in classroom management, curriculum delivery, and student support.
  • Managed classrooms and implemented curriculum strategies to enhance student engagement and development.
  • Ensured the safety and well-being of students while fostering a positive, inclusive classroom environment.

Demonstrated leadership through organizing school activities and events.

  • Head Teacher, Bhartiya Hindi Lower Primary SchoolJoypur Education Block, Dibrugarh District
  • Led the school for two years, overseeing all academic and administrative operations.

Education

Content & Copywriting Course -

My Captain(Online)
Online

Bachelor of Arts - English Language And Literature(Honors)

Duliajan Girls' College, Dibrugarh University
Duliajan, Dibrugarh

Diploma In Elementary Education (D.EL.ED) -

KKHSOU
Naharkatia, Dibrugarh

Skills

  • Workflow & Capacity Reporting
  • Data analysis
  • Process Improvement Analysis
  • Deadline management
  • Client Relationship Management
  • Team coordination
  • Leadership Skills
  • Time Management
  • Adaptability
  • Detail-oriented
  • Communication skills
  • Talent Acquisition Strategies

Personal Information

Languages

  • Assamese
  • Hindi
  • English

Timeline

Operations Executive

Business2Sell Services
11.2024 - 04.2025

Assistant Teacher

Samagra Siksha Abhijan Assam
09.2012 - 09.2019

Content & Copywriting Course -

My Captain(Online)

Bachelor of Arts - English Language And Literature(Honors)

Duliajan Girls' College, Dibrugarh University

Diploma In Elementary Education (D.EL.ED) -

KKHSOU
BIJOYA SARMAH