BIJOYASREE BHATTACHARJEE

• Enhanced operational efficiency by streamlining processes and implementing innovative systems.
• Redefined and restructured processes, and SOPs based on set Business goals
• Reduced costs through effective resource allocation and strategic vendor negotiations.
• Improved team performance with comprehensive training programs and regular progress monitoring.
• Delivered timely project completion by prioritizing tasks and proactively addressing potential delays.
• Led cross-functional teams in the execution of high-priority projects, ensuring alignment with overall company objectives.
• Strengthened relationships with clients through proactive communication and exceptional service delivery.
• Established strong partnerships with vendors, negotiating favorable terms to improve bottom-line results.
• Streamlined reporting processes, enabling faster access to critical data needed for informed decision making.

Key Insights:

• Return-Refund flow (Medicine Order journey)
• Order cancellations
• ORM
• Client partnership
• Vendor invoices reconciliation

• Ensured quality of 80 hospitals and 60 clinics across India, Negotiated contracts with vendors, securing best possible terms for organization's benefit. Collaborated with other department leaders to ensure consistency in approach across all projects within organization
• Boosted team productivity by implementing agile methodologies that streamlined workflows and enhanced collaboration.
• Drove strategic operational initiatives, including coordination and collaboration with internal and external stakeholders, to ensure timely and accurate completion and delivery of outcomes Maintained relationships with material vendors to lower costs and diversify capabilities
• Troubleshot issues promptly, ensuring minimal impact on deadlines and overall project success.
• Delivered successful projects by leading cross-functional teams and effectively managing resources.
• Streamlined project management processes for increased team efficiency and improved project outcomes.
• Championed change management efforts during company-wide transitions while minimizing disruption to ongoing projects.

Key insights:

• Post Surgery care process
• ORM
• Client Partnership
• Pharmacy business expansion

• Resource management and data management. Performed both internal and external audits, handled multiple lead delivery projects Ensured high quality client experience by ensuring adherence to quality standards,
• Delivered successful projects by leading cross-functional teams and effectively managing resources.
• Streamlined project management processes for increased team efficiency and improved project outcomes.

• Determined areas of improvement and implemented processes to alleviate problems
• Analyzed problematic areas to provide recommendations and solutions
• Prioritized projects and project tasks depending upon key milestones and deadline dates
• Developed custom solutions based upon clients' strict requirements
• Created and optimized records management strategies to coordinate and protect information.
• Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
• Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.