Biju Mon
Bengaluru
Summary
Forward-thinking professional offering 16+ years of experience working for IT consulting firms on configuration projects. Trained in Oracle Transportation Management with extensive technical skills and history of proactivity. Dedicated to solution-oriented problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Technical Manager
HCL Technology Ltd
01.2022 - Current
- Investigated Production system related issues and implemented resolutions.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and new solutions approach.
- Authored best practices documentation for use in new personnel onboarding processes.
- Developed suggestions for technical process improvements.
- Provided ongoing training and development for media staff.
Project Manager
Tech Mahindra Ltd
01.2017 - 01.2022
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
Service Delivery Manager
Flo Group Ltd
07.2015 - 01.2017
- Attended staff and client meetings and served as liaison to manage operations for account.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated and led internal and external site team meetings.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Facilitated completion of deliveries and verified documentation.
- Coordinated new hire recruitment, training and development.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
Project Lead
Xchanging Solutions Ltd
09.2007 - 07.2015
- Partnered with project team members to identify and quickly address problems.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
- Set up and managed team meetings.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Met with manager weekly to provide detailed project report and milestone updates.
- Produced quality standards, checklists, report templates, and processes.
Education
Master of Computer Applications -
Guru Jambeshwar University
Hissar06.2005
Bachelor of Commerce -
Delhi University
Delhi05.2002
Skills
- Teamwork and Collaboration
- Problem Resolution
- Team Management
- Friendly, Positive Attitude
- Calm Under Pressure
- Dependable and Responsible
- Critical Thinking
- Organizational Skills
- Supervision and Leadership
- Problem-Solving
- Verbal Communication
Accomplishments
- Customer Centric Award
- Pat on the Back Award
- Platinum member Award
- Golden Member Award
- Star Performer Award
Certification
- ITIL Expert V3
- ITIL Foundation
Technical Skills
- OTM 5.5 , OTM 6.3 , Cloud V22
- SQL
- BI Reports
- Rate Management
- Order Planning and Execution
- Freight Settlement
Languages
English
Bilingual or Proficient (C2)
Timeline
Sr. Technical Manager
HCL Technology Ltd
01.2022 - Current
Project Manager
Tech Mahindra Ltd
01.2017 - 01.2022
Service Delivery Manager
Flo Group Ltd
07.2015 - 01.2017
Project Lead
Xchanging Solutions Ltd
09.2007 - 07.2015
Master of Computer Applications -
Guru Jambeshwar University
Bachelor of Commerce -
Delhi University
- ITIL Expert V3
- ITIL Foundation
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