Summary
Overview
Work History
Education
Skills
Training
Certification
Timeline
Generic

Lakshminarayana Indraganti

Senior Technical Manager
Bengaluru

Summary

With over 25 years of experience in the software industry, I have successfully led cross-functional teams as an engineering manager. I deliver high-quality software solutions while fostering a collaborative and innovative work environment. My expertise extends beyond traditional project management skills, as I excel at fostering collaboration between technical and non-technical stakeholders. This ensures program success and drives adoption and revenue growth. Throughout my career, I have proven my ability to effectively manage multiple programs and portfolios with cross-functional and distributed teams. By bridging communication gaps, I consistently enhance team performance and achieve successful project outcomes. As a personable technical consultant, I have spent 25 years helping individuals and companies optimize technology to achieve their goals. From chief technical officers to floor workers, I am adept at communicating complex concepts and technical roadmaps. Additionally, I apply statistical analysis to upgrade systems and operations while valuing the input and intuition of individuals.

Overview

2025
2025
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Sr. Technical Manager

Infosys Limited
8 2012 - Current
  • Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
  • Provided personalized end-user training, offering education via in-person and online courses.
  • Project Vega - T-Mobile - USA (USD 30 Mn/year): Suite of applications comprises Teradata and Non-Teradata technologies.
  • Financial data, Subscriber data reporting, and Backoffice suite of applications, SOX, CPNI maintenance.
  • Set up the Operations process and lead the ADM team.
  • Promoted industry best practices within the team by conducting training sessions on relevant topics, such as cybersecurity, data privacy regulations, and emerging technologies.
  • Increased customer satisfaction with timely product releases, ensuring high-quality standards and rigorous testing protocols.
  • Goods and Service Tax Network (GSTN) - Indian Government Driven Tax system (USD 250 Mn Overall): Create, migrate, and maintain Goods and Service Tax network system for indirect taxes in India.
  • Enrollment of existing registered taxpayers in the Central Excise, Service Tax, and State VAT legislations, State Entertainment, and Luxury tax into the GST regime.
  • Developed cross-functional teams for better collaboration, leading to more efficient problem-solving and innovation.
  • Registration services, services to taxpayers, Tax Consultants, payment services, Returns, User Services, etc.
  • Implemented continuous integration and deployment practices to reduce errors and accelerate the release cycle.
  • Conducted regular performance reviews for team members, setting clear expectations, and providing constructive feedback to drive improvement.
  • Under the purview of the draft GST Act.
  • Data Center Migration - McDonald's DC Migration (USD 150 Mn Overall): Led and executed environment stability/optimization activities.
  • Also, lead the execution for remediating issues/items found via partner audits on the environment stability and scalability.
  • Engineering Manager - ProcureEdge Platform - Procurement Insights (~USD 25 Mn/year): ProcureEdge Procurement Insights is a performance management platform for the procurement organization to define, measure, and monitor performance across various levels in the organization.
  • Engineering Manager - WalletEdge Platform - Airtel Money Program: Infosys WalletEdge Platform provides businesses and customers a whole new way of conducting financial transactions.
  • Optimized application performance through rigorous profiling, benchmarking, and refactoring of critical code components.
  • Led development on three simultaneous projects, multitasking across several deliverables while remaining in direct control of development paths.

Sr. Project Manager

UnitedHealth Group
07.2010 - 06.2012
  • Applications Development - OptumHealth Portals, worked as part of HCoP. Developed and deployed GMR 1.0, which is a very critical application from OptumHealth perspective.
  • worked on ICD-10 prject
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Created and led the HCoP CoE practice.

Sr. Project Manager

Polaris Software Labs Limited
06.2009 - 07.2010

  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
  • Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
  • Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to project scopes.
  • Application Development and Maintenance, Enhancements - Operate Distributed Systems Support: Global Stock Record (GSR) is a set of related strategic programs/applications to create a consolidated, cross-asset, cross-legal-entity, asset-based sub-ledger to meet global firm and customer needs.

Project Manager

Tata Consultancy Services Limited
09.2003 - 05.2009
  • Application Development and Maintenance - GCC IT suite of applications: Deutsche Bank is one of the largest banks in the FX market in the world.
  • GCC-IT is the IT section of DB, which provides IT support to Global FX Markets.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Application Development and Maintenance, Enhancements - HYCee: The HYCee application is used to handle various investment banking activities.
  • Application Development and Maintenance - Home Loans: The Home Loans project has various sub-projects like wamubuys, Links5, PPWS, GHR, and EAI.
  • Project Manager for Management of CIP Application for Infoco / Colruyt: The CIP web application is an incidents/problem tracking system.
  • Management of Agent and Corporate: Before MAC went into production, there were so many interfaces maintaining their own data for Corporate and Agents.
  • CEREC: Waybill errors are generally categorized into natural waybill errors and quote errors.

Module Lead

Wipro Technologies
11.2002 - 08.2003
  • Maintained expert knowledge of industry trends and advancements in module development technologies, ensuring that our organization remained competitive within the market landscape.
  • Proactively identified opportunities for enhancing existing modules, leading to improvements in performance and usability for endusers.
  • Transformation Project Gemini: Environment: Java, J2EE on Oracle Cleveland Framework, JavaScript, Oracle 9i, SiteMinder, Rational Rose, Clear Case, Clear Quest.
  • Mentored junior team members, fostering their growth and development within the company.


Support Analyst

Mascon
07.2002 - 10.2002
  • Service Channel Technology: Environment: Java 1.3, JADE Framework, JSP, JavaScript, Web Sphere, Rational Rose, IBM Visual Age.
  • Test Director, JTest
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
  • Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
  • Developed comprehensive documentation to facilitate knowledge sharing among team members.
  • Answered customer support inquiries via specialized ticket tracking platforms.

Senior Developer / Team member

Dhruv Net
02.2001 - 06.2002
  • Visa: Environment: Java 1.2, JSP, HTML, JavaScript, C++, Oracle 8
  • E-Speak: Environment: Java 1.3, J2EE, Web Sphere, EJB, JSP, SWING, XML, Oracle 8

Senior Developer / Team member

Paragon Solutions
04.2000 - 01.2001
  • JbookIt Rules: Environment: Java, Swings, JSP, XML, XSL, XSLT
  • Object Matter: Environment: Java1.3 and Swing Programming with UML
  • JbookIt!: Environment: HTML, Java1.2, Java Script, RMI, JINI, Java Web Server, HAS and Oracle

Developer / Team Member

IRMAC
05.1998 - 03.2000
  • Online Shopping, Development of a corporate WebPage, Mail Management, Airway Ticketing

Education

Master of Computer Applications - Computer And Information Sciences

Andhra University
Visakhapatnam, India
04-1998

Skills

Visio

Training

  • Certified Lead IP Auditor, Infosys
  • PMP training, United Health Group
  • TrailBlazer workshop, TCS, 2007
  • Leadership program, TCS, 2004

Certification

Microsoft Certified AZ-900

Timeline

Microsoft Certified AZ-900

10-2023

Sr. Project Manager

UnitedHealth Group
07.2010 - 06.2012

Sr. Project Manager

Polaris Software Labs Limited
06.2009 - 07.2010

Project Manager

Tata Consultancy Services Limited
09.2003 - 05.2009

Module Lead

Wipro Technologies
11.2002 - 08.2003

Support Analyst

Mascon
07.2002 - 10.2002

Senior Developer / Team member

Dhruv Net
02.2001 - 06.2002

Senior Developer / Team member

Paragon Solutions
04.2000 - 01.2001

Developer / Team Member

IRMAC
05.1998 - 03.2000

Sr. Technical Manager

Infosys Limited
8 2012 - Current

Master of Computer Applications - Computer And Information Sciences

Andhra University

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Lakshminarayana IndragantiSenior Technical Manager