Bikas Pathak
Technical Content Writer
Godda,Jharkhand
Summary
Experienced Technical Content Writer with over 10 years of total experience and 7 years and 11 months specializing in developing and writing content for company white papers, case studies, solution pages, 10X Pages, and KB articles. Skilled in writing, rephrasing, proofreading, editing, and managing content for both B2C and B2B clients. A Software Documentation Expert with expertise in writing proposals, blogs, and social media content. Highly skilled in quickly assessing assignments, setting priorities, creating timelines, and delivering high-quality content across multiple platforms within defined time frames. Seeking a challenging opportunity to utilize strong organizational skills and the ability to work well with others to grow professionally and personally.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Technical Content Writer & Sr. Consultant
Turnberry Solutions
2023.11 - Current
- White Papers, Solution Pages, API documentation, Writing Codes for various projects, Editing Technical Docs, Web Contents,10XPages, Newsletters, Social Media Content, RFPs, Brochures, Copywriting, Web Content, Digital Marketing Developing the content Conducting in-depth research of customers, prospective buyers' personas and competitors to develop content strategy and roadmap for brand salience and demand generation
- Manage a team of content writers and their KPIs
- Develop Content strategy and planning and take the lead in building collaterals for projects
- Conduct thorough audience research to understand their needs and interests
- Create high-quality content across various formats, including blog posts, articles, social media content, videos, infographics, and more
- Develop and execute a comprehensive content strategy aligned with the company's objectives, including blogs, articles, whitepapers, case studies, and more
- Manage all social media platforms, producing regular and relevant posts, and monitor engagement and feedback
- Collaborate with marketing team to develop marketing campaigns and initiatives to promote brand visibility
- Measure and analyze the performance of content and social media efforts using relevant tools and provide regular reports to showcase progress and make data-driven improvements
- Strong writing and editing skills with excellent command of grammar and style
- Proficiency in utilizing social media management tools and analytics.
Senior Technical Content Writer
Tatras Data India Pvt. Ltd
2021.12 - 2023.11
- Project/process | Sabudh & Good United
- Writing All kinds of Technical Documents, White Papers, Solution Pages, API documentation, Writing Codes for various projects, Editing Technical Docs, Web Contents,10XPages, Newsletters, Social Media Content, Developing content
- Email Drafts, Blogs, Test cases, UAT SIGN off Docs, Worked on RoboHelp, Lucid Chart, Project Docs
- Research, design, illustrate, revise, edit, and write high-quality documentation
- Working on Jira and Confluence Documents etc
- Re-writing existing documents with proper standards
- Experience translating complex technical concepts into easy-to-understand, accurate, and concise user documentation
- Preparing easy-to-understand Online Help, User Manual, and other User Documentation
- Assisting in preparing templates, preparing/formatting Word documents, and PowerPoint presentations under prescribed organization standards
- Create tutorials to help end-users use a variety of applications
- Prepare articles, and blogs, to promote software applications
- Learning/understanding documentation tools and process
- Determine needs of end users of technical documentation
- Strong command of English language, including meaning and spelling of words, rules of composition, and grammar.
Technical Content Writer
Macrosoft INC
2021.03 - 2021.12
- · Project/process |Macrosoft |Microsoft|
- · Written All kinds of Technical Documents including, White
- · Papers, Solution Pages, Editing Technical Docs, Web Contents.
- White papers, blogs, used tools like - Lucid Chart, Robo help, and MS Office
Senior Technical Content Writer
RSystems International Pvt Ltd
2016.11 - 2021.02
- Project/process |NCU |Secure AUTH|
- Creating white papers and other technical documents for NCU solutions
- Write/Edit/Proofread content for IT/software websites
- Design abstract ideas, built plans, and delivered writing for B2B and B2C audience
- Explore data for NCU University and company products and provide design feedback and suggestions
- Drive and coordinate for a complete knowledge management process
- Help monitor and evaluate the knowledge base articles
- Created Documents for Agile Methodologies &Waterfall Model projects like NCU & Secure AUTH
- Writing Blogs and Social Media content to promote Products
- Writing web content as a university catalogue and creating a document for CRM (Salesforce).
Junior Engineer
HCL Technologies Ltd
2012.12 - 2016.04
- Work on ITSM tool (Service Now) to keep a track on all unresolved incidents and tickets
- Follow up with different support team until the closer of the ticket within defined SLA timelines
- Work on Active Directory
- Handling the VPN issues
- Provide desktop support for windows operating system
- Work on Outlook 2013, Lotus Notes, Sap and Browser issues
- Responsible for handling the issues related to Network drive
- Provide support for email services on different devices
- Provide technical support for routers and modems.
Education
10th -
High School Godda
Godda, India12th - Science
Godda College Godda
Godda, IndiaBachelor of Science - Chemistry
SKMU
Skills
- 10X Pages
- Brochures
- UAT Sheets
- Copywriting
- Web Content
- Digital Marketing
- White Paper
- Editing & Proofreading
- Creative Writing
- Case Studies
- Solution Pages
- KB Articles
- Blogs
- Ads
- Social Media Platform
- LinkedIn & Facebook
- Proposals
- Email drafts
- Landing pages
- API Documents
- RFP's
Certification
- Writing tools & Hacks: Copywriting/Blogging/Content Writing Course by Udemy
- Content Writing Courses on Businesses/projects - Technical writing Advance by Udemy
- O Level Computer course from DOEACC Society
Accomplishments
- Certificate of Excellence and Star of the Year Trophy in RSYSTEM
- Certificate of Excellence and Achievement by HCL Clients of Macy's
- Got a lot of sat on customers satisfaction point.
- Certificates in District level Cricket.
- Certificates in District level Carrom.
Languages
English
Bilingual or Proficient (C2)
Hindi
Native
Personal Information
- Date of Birth: 03/01/1986
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Visa Status: No
Timeline
Senior Technical Content Writer & Sr. Consultant
Turnberry Solutions
2023.11 - Current
Senior Technical Content Writer
Tatras Data India Pvt. Ltd
2021.12 - 2023.11
Technical Content Writer
Macrosoft INC
2021.03 - 2021.12
Senior Technical Content Writer
RSystems International Pvt Ltd
2016.11 - 2021.02
Junior Engineer
HCL Technologies Ltd
2012.12 - 2016.04
10th -
High School Godda
12th - Science
Godda College Godda
Bachelor of Science - Chemistry
SKMU
- Writing tools & Hacks: Copywriting/Blogging/Content Writing Course by Udemy
- Content Writing Courses on Businesses/projects - Technical writing Advance by Udemy
- O Level Computer course from DOEACC Society
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsAffiliations
- Technical Writing
Interests
Technical Writing, Researching
Additional Information
I will add more values to the organization via using my experiences and skills.
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