BIKAS PATHAK
Technical Content Writer
Godda,Jharkhand
Summary
Experienced Technical Content Writer with over 10 years of total experience and 8 years and 1months specializing in developing and writing content for company white papers, case studies, solution pages, 10X Pages, and KB articles. Skilled in writing, rephrasing, proofreading, editing, and managing content for both B2C and B2B clients. Skilled technical writer with proven ability to produce clear, engaging, and comprehensive content tailored to diverse audiences. Strong focus on collaborative team efforts and adaptable to changing project needs. Expertise in content management systems, SEO best practices, and technical documentation. Known for delivering high-quality results and fostering productive relationships within cross-functional teams.
Overview
12
12
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Senior Technical Content Writer & Sr. Consultant
Turnberry Solutions
Noida
11.2023 - Current
- White Papers, Solution Pages, API documentation, Writing Codes for various projects, Editing Technical Docs, Web Contents,10XPages, Newsletters, Social Media Content, RFPs, Brochures, Copywriting, Web Content, Digital Marketing, Developing the content Conducting in-depth research of customers, prospective buyers personas and competitors to develop content strategy and roadmap for brand salience and demand generation
- Streamlined content production process through the implementation of consistent style guidelines and templates.
- Conducted extensive research on emerging technologies to remain knowledgeable about the latest innovations.
- Managed multiple projects simultaneously while adhering to strict deadlines, demonstrating exceptional organizational skills.
- Manage a team of content writers and their KPIs
- Develop Content strategy and planning and take the lead in building collaterals for projects
- Conduct thorough audience research to understand their needs and interests
- Create high-quality content across various formats, including blog posts, articles, social media content, videos, infographics, and more
- Develop and execute a comprehensive content strategy aligned with the company's objectives, including blogs, articles, whitepapers, case studies, and more
- Manage all social media platforms, producing regular and relevant posts, and monitor engagement and feedback
- Collaborate with marketing team to develop marketing campaigns and initiatives to promote brand visibility
- Measure and analyze the performance of content and social media efforts using relevant tools and provide regular reports to showcase progress and make data-driven improvements
- Strong writing and editing skills with excellent command of grammar and style
- Proficiency in utilizing social media management tools and analytics
Senior Technical Content Writer
Tatras Data India Pvt. Ltd
New Delhi
12.2021 - 11.2023
- Project/process | Sabudh & Good United
- Writing All kinds of Technical Documents, White Papers, Solution Pages, API documentation, Writing Codes for various projects, Editing Technical Docs, Web Contents,10XPages, Newsletters, Social Media Content, Developing content
- Email Drafts, Blogs, Test cases, UAT SIGN off Docs, Worked on RoboHelp, Lucid Chart, Project Docs
- Research, design, illustrate, revise, edit, and write high-quality documentation
- Working on Jira and Confluence Documents etc
- Re-writing existing documents with proper standards
- Experience translating complex technical concepts into easy-to-understand, accurate, and concise user documentation
- Preparing easy-to-understand Online Help, User Manual, and other User Documentation
- Assisting in preparing templates, preparing/formatting Word documents, and PowerPoint presentations under prescribed organization standards
- Create tutorials to help end-users use a variety of applications
- Prepare articles, and blogs, to promote software applications
- Learning/understanding documentation tools and process
- Determine needs of end users of technical documentation
- Strong command of English language, including meaning and spelling of words, rules of composition, and grammar
- Supported marketing efforts with targeted email campaigns, driving lead generation and customer engagement.
Technical Content Writer
Macrosoft INC
Noida
03.2021 - 12.2021
- Project/process |Macrosoft |Microsoft|
- Written All kinds of Technical Documents including, White Papers, Solution Pages, Editing Technical Docs, Web Contents
- White papers, blogs, used tools like - Lucid Chart, Robo help, and MS Office
- Proactively updated existing documentation when new product releases occurred or feature updates were implemented, ensuring continuous accuracy and relevancy.
Senior Technical Content Writer
RSystems International Pvt Ltd
Noida
11.2016 - 02.2021
- Project/process |NCU |Secure AUTH|
- Creating white papers and other technical documents for NCU solutions
- Write/Edit/Proofread content for IT/software websites
- Design abstract ideas, built plans, and delivered writing for B2B and B2C audience
- Explore data for NCU University and company products and provide design feedback and suggestions
- Drive and coordinate for a complete knowledge management process
- Help monitor and evaluate the knowledge base articles
- Created Documents for Agile Methodologies &Waterfall Model projects like NCU & Secure AUTH
- Writing Blogs and Social Media content to promote Products
- Writing web content as a university catalogue and creating a document for CRM (Salesforce)
- Maintained thorough knowledge of industry developments, staying current on best practices in technical communication.
Junior Engineer
HCL Technologies Ltd
Noida
12.2012 - 04.2016
- Work on ITSM tool (Service Now) to keep a track on all unresolved incidents and tickets
- Follow up with different support team until the closer of the ticket within defined SLA timelines
- Work on Active Directory
- Handling the VPN issues
- Provide desktop support for windows operating system
- Work on Outlook 2013, Lotus Notes, Sap and Browser issues
- Responsible for handling the issues related to Network drive
- Provide support for email services on different devices
- Provide technical support for routers and modems
Education
High School Diploma -
Godda High School
Godda JharkhandAssociate of Science - Science
Godda College
Godda JharkhandBachelor of Science - Chemistry
SKMU
Godda JharkhandSkills
10X Pages
Content strategy development
- RFP's
- API Documents
- Landing pages
- Email drafts
- Proposals
- LinkedIn & Facebook
- Social Media Platform/Ads
- Information architecture
- Blogs
- KB Articles
- Solution Pages
- Case Studies
- Creative Writing
- Editing & Proofreading
- White Paper
- Digital Marketing
- Web Content
- Copywriting
- UAT Sheets
- Brochures
Certification
Writing tools & Hacks: Copywriting/Blogging/Content
Accomplishments
- Certificate of Excellence and Star of the Year Trophy in RSYSTEM
- Certificate of Excellence and Achievement by HCL Clients of Macy's
- Got a lot of sat on customers satisfaction point.
- Certificates in District level Cricket.
- Certificates in District level Carrom.
Timeline
Content Writing Courses on Businesses/projects - Technical writing Advance/API Documentation by Udemy
04-2024
Senior Technical Content Writer & Sr. Consultant
Turnberry Solutions
11.2023 - Current
Writing tools & Hacks: Copywriting/Blogging/Content
01-2023
Senior Technical Content Writer
Tatras Data India Pvt. Ltd
12.2021 - 11.2023
Technical Content Writer
Macrosoft INC
03.2021 - 12.2021
Senior Technical Content Writer
RSystems International Pvt Ltd
11.2016 - 02.2021
Junior Engineer
HCL Technologies Ltd
12.2012 - 04.2016
O Level Computer course from DOEACC Society
03-2007
High School Diploma -
Godda High School
Associate of Science - Science
Godda College
Bachelor of Science - Chemistry
SKMU
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