Bikash Borgohain

Client: Versuni (formerly Philips Consumer Lifestyle), Netherlands.

• Monitored and controlled software licensing to avoid contract breaches and penalties.
• Monitored and recorded all software asset details with accuracy.
• Identified cost-saving opportunities by optimizing software use and removing redundancies.
• Ensuring the organization complies with software licensing agreements and relevant legal standards.
• Prepared comprehensive documentation to optimize evaluations of software utilization and financial impact.

Client: Infinity Retail Limited (Croma), India.

• Documented all hardware inventory with precision to ensure accuracy in asset management.
• Managed lifecycle activities for hardware assets, including deployment and maintenance.
• Maintained compliance of hardware assets with organizational policies.
• Designed processes for tracking hardware assets across lifecycle stages.
• Optimized hardware usage to minimize costs.
• Track usage and costs to guide strategic decisions.

Client: British Telecom, UK.

• Handled FTTP Program network engineering duties.
• Installed, configured, and tested equipment and cables using Piper Application.
• Ensured adherence to BT policy while designing the network through close coordination with manager and onsite clients.
• Elevated to Quality Analysis Team based on exceptional performance and in-depth domain knowledge.

Client: nPower, UK.

• Executing detailed quality evaluations of SAP-processed forms related to energy services.
• Conducted consistent audits of customer accounts to identify unusual usage patterns.
• Addressed concerns related to customer accounts efficiently.
• Conducted team training sessions to enhance skill development.
• Enhanced team's quality score by contributing innovative suggestions.
• Partnered with management teams to address identified challenges.

• Directed operations for MRF and multi-brand dealerships throughout Upper and Central Assam, Nagaland, and Arunachal Pradesh.
• Strengthened distribution channels by choosing capable new dealers for MRF Tyres.
• Cultivated long-lasting relationships with clients and business partners.
• Documented insights on new market developments and competitor actions.
• Creating a competitor price analysis grid.
• Facilitated transition of non-MRF clients to MRF program.
• Collaborated with fleet managers to address operational needs related to tyres and trucking logistics.

• Appointed and onboarded distributors within the designated territory.
• Directed operations of distribution networks ensuring effective primary and secondary sales across Guwahati, Hojai, Lumding, Diphu, Assam as well as Nagaland regions.
• Managing retail sales and also launching new products in both new and existing markets.
• Evaluated sales trends to identify growth opportunities.

• Expanded market reach by appointing a dedicated mobile distributor.
• Managed multi-location retail management tasks for the iBall Mobile division in specified areas such as Assam (Guwahati) and Nagaland.
• Collaborated closely with dealers and distributors for successful product marketing.
• Executed market research via customer surveys.