Pavithra R
Thirumullaivoyal
Summary
To be responsible person in executing the job assigned to me and Strength includes creativity, focus on user experience, understand and operate in accordance with client expectations.
Overview
5
5
years of professional experience
Work History
Info Technology Analyst
NTT DATA Global Delivery Services Private Limited
Chennai, India
08.2021 - Current
- Providing Technical Support for identifying and diagnose technical problems and provide effective solutions and fixes to resolve issues
- Collaborated with customers, development team and Flexera vendors to ensure successful implementation of software solutions
- Ensure proper user access and permissions are granted on roles and responsibilities
- Track and optimize portal performance to enhance user experience
- Providing On-Call Support for P1 and P2 Incidents and communicated effectively with BRM to ensure timely resolution and client satisfaction
- Creating the report for Entitlement and license details, develop graph and charts to illustrate the data in easy format and share it across with clients
- Continuously monitoring system for Performance, availability, maintenance activities and Provided on-call rotation 24/7 support to Production environment
Associate Software Engineer
Redim Information System Private Limited
Chennai, India
07.2019 - 06.2021
- Creating layout designs and logic for the game as per design and information architecture
- Develop new user-facing features
- Ensuring the technical feasibility of UI designs
- Create components, templates, modules, Services and integrate with components
- Maintain the code using Version control system like SVN
- Writing unit Test cases, Build Movements, Bug Fixes and Maintenance
- Unit testing, Extended support for functional and business testing and provided Post
- Ho Gaming is a well known and internationally recognizable gaming and entertainment company based in Hong Kong
- As of 2000s, the company has been providing live dealer games on the web in Asia
- Ho Gaming Live Casino is the Largest online gambling websites, based on legal land-based casino through its operating divisions and subsidiaries, including live dealer casino games, sportsbook, slot games and RNG
Education
BE - Computer Science
Vel tech multi tech Dr.Rangarajan Dr.Sakuntala Engineering College
01.2019
HSC -
Sri Venkateswara matric higher secondary school
01.2015
S.S.L.C -
Sri Venkateswara Matric higher secondary school
01.2013
Skills
- Flexera software and tools
- Software licensing
- ITIL Process flow
- Service now ticketing tool
- Technical support
- Customer service
- Flexera Cloud
- HTML
- CSS
- Typescript
Languages
English
Tamil
Personal Information
- Father's Name: Ramachandran
- Date of Birth: 08/07/98
- Gender: Female
- Marital Status: Married
Timeline
Info Technology Analyst
NTT DATA Global Delivery Services Private Limited
08.2021 - Current
Associate Software Engineer
Redim Information System Private Limited
07.2019 - 06.2021
BE - Computer Science
Vel tech multi tech Dr.Rangarajan Dr.Sakuntala Engineering College
HSC -
Sri Venkateswara matric higher secondary school
S.S.L.C -
Sri Venkateswara Matric higher secondary school