M Mounika
Bangalore,Karnataka
Summary
Software Professional with around 3.6 years of experience in Software Testing of ServiceNow Applications (ITSM modules)
Proficient in Software testing of ServiceNow Applications: ITSM Modules.
Hands-on experience in testing the Custom Applications, and Modules in ServiceNow.
Proficient in Automation Testing using Automated Test Framework [ATF] of ServiceNow
Expertise in effective Defect Logging, Tracking, Reporting, and Re- testing using the Service Now Test Management application.
Well acquainted with the Agile Scrum Development Model, Software Development Life Cycle (SDLC), and Software Testing Life Cycle (STLC).
Proficient in Test activities like Test Plan, Test Design, Test Implementation/ Execution, Test Closure, and reporting at different Test Levels such as Unit Testing, System Testing, Acceptance Testing and Regression Testing.
Expertise in creating a Requirements Traceability Matrix(RTM) to ensure Test Coverage for all requirements.
Responsible for keeping the application available and working towards improving application performance.
Good in handling a team, driving initiatives, and leading it from the front.
Overview
4
4
years of professional experience
1
1
Certification
Work History
INFO TECHNOLOGY ANALYST
NTT DATA Information Processing Services Pvt Ltd
Bangalore
11.2021 - Current
- Involved in Delivering ATF test cases for some of the modules.
- Involved in Migrating all the ATF test cases and test suites to other instances.
- Responsible for executing all the ATF scripts in different client environments and giving the sign-off with the test results summary.
- Responsible to provide knowledge sharing sessions on the ServiceNow application process to the client.
- Delivered a huge number of non-enterprise catalog items with less than 3% UAT defects with the help internal QA team.
- Involved in testing the complete workflow of custom applications with different request types (New, Replace, Change of Ownership, and Cancel).
- Prepared End to End flows for User Acceptance testing.
- As a functional tester, involved in functionality, System, and regression testing.
- Working closely with the client and UAT test team and assisting in the resolution of issues.
- Involved in testing the complete workflow of custom applications like Incident, Problem, Service Catalog Request, knowledge with different request types (New, Replace, Change of Ownership, and Cancel).
- Involved in Test case creation and execution based on the user stories.
Education
Bachelor of Technology (B.Tech) - undefined
MTIET
01.2020
Skills
- Service Now: ITSM Modules
- Service Now: ATF
- Manual Test Case Preparation
- Ability to write SQL Queries
- Agile: Scrum
- SDLC
- STLC
- Defect Life Cycle
- RTM
Certification
- Agile Development 2.0 micro certification
- Test management 2.0 micro-certification
- ATF micro certification assessment
Personal Information
Title: Software Test Engineer
Disclaimer
I hereby declare that the above written is accurate and true to the best of my knowledge and belief.
Timeline
INFO TECHNOLOGY ANALYST
NTT DATA Information Processing Services Pvt Ltd
11.2021 - Current
Bachelor of Technology (B.Tech) - undefined
MTIET
Similar Profiles
Lokesh GautamLokesh Gautam
F & A Operations Processing Analyst (TL/SME) at NTT DATA Information Processing Services Pvt LtdF & A Operations Processing Analyst (TL/SME) at NTT DATA Information Processing Services Pvt Ltd
Girish Kumar VGirish Kumar V
System Integration Senior Specialist at NTT DATA Information Processing Services Pvt. LtdSystem Integration Senior Specialist at NTT DATA Information Processing Services Pvt. Ltd
Ritesh KumarRitesh Kumar
Program Project Management Analyst at NTT Data Information Processing Services Pvt. LtdProgram Project Management Analyst at NTT Data Information Processing Services Pvt. Ltd
Akshat ShubhamAkshat Shubham
BI Professional at The Art of Living TrustBI Professional at The Art of Living Trust
Abhishek MAbhishek M
Sports Event Organizer at The Sports ForumSports Event Organizer at The Sports Forum