Bikash Saha
Siliguri
Summary
Skilled NOC Support Engineer with background in monitoring, troubleshooting, and maintaining network systems. Demonstrated proficiency in managing incidents, ensuring minimal downtime and consistently meeting quality standards. Strong technical skills coupled with ability to communicate complex information clearly and effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
NOC Support Engineer
Tejas Networks Limited
Kolkata
07.2017 - Current
- Provided support in diagnosing hardware and software issues for clients.
- Delivered technical assistance through phone, email, and chat.
- Documented incidents in ticketing platform to ensure resolution.
- Executed routine tasks to sustain optimal functionality.
- Troubleshot LAN and WAN connectivity issues with routers and switches.
- Hands-on experience in the installation, commissioning, and maintenance of DELL R7525 and HP servers.
- Works on PROXMOX hypervisor and VM.
- Hands-on experience in the installation, commissioning, and maintenance of TJ1400-18, TJ1400P-4X, 4XC, 4Xi, 4XCi, and TJ1400P-H routers.
- Hands-on experience in the installation, commissioning, and maintenance of Tejas M1, M2, and M3 switches.
- Have a sound knowledge of OSPF, BGP, RSVP-TE, VRRP, QoS, L2VPN, L3VPN, and IP-MPLS.
- Have a sound knowledge of VLAN, Subnetting, ACL, EtherChannel, STP, RSTP, MSTP, SNMPv3, etc.
- Works on SYSLOG, TACACS, and Reporting Tool server.
- Capable of handling NOC scheduled activities, O&M, and daily fault report preparation.
- Works as a team leader to monitor the schedule activity of a team that contains 14 members. Of engineers.
- Ability to operate the commands on the LINUX platform.
- Hands-on experience in operating NMS and EMS servers.
RF Engineer
RELIANCE JIO INFOCOMM LTD (Payroll of Kutumbh Care Pvt Ltd)
Siliguri
04.2017 - 06.2017
- Analyzed signal quality and optimized performance of communication networks.
- Conducted field tests to assess network coverage and reliability.
- Performed calibration, troubleshooting and maintenance of RF test equipment.
- Hands-on experience in the installation, commissioning, and maintenance of CERAGON IP 20C microwave equipment.
- Hands-on experience in the installation, commissioning, and maintenance of UBR FIBREAIR equipment at the customer end.
- Maintain a team of 8 engineers and 20 riggers.
- Follow up with the subcontractor team on a daily basis.
- Works on CITRIX Receiver and CERAGON GUI-based software.
Project Engineer
HUAWEI TELECOMMUNICATIONS INDIA PVT. LTD. (Payroll of GI Staffing Services Pvt. Ltd.)
Siliguri
12.2015 - 03.2017
- Managed project schedules and coordinated with cross-functional teams for timely delivery.
- Facilitated communication between stakeholders to ensure project alignment and clarity.
- Maintained project schedule by monitoring project progress, coordinating activities and resolving problems.
- Supervised installation of materials and equipment for compliance with drawings and specifications.
- Conducted deployment, initiation, and servicing of OSN1832*16, OSN1832*8, OSN500, OSN550, OSN 6800 (40G, 100G NLD), and OSN 7500.
- Conducted installation, commissioning, and maintenance activities for RTN 620, RTN 905, RTN 910, RTN 950, RTN 950A, and RTN 980.
- Conducted deployment, configuration, and servicing of HUAWEI BTS BBU3900 and RRU units.
- Handled software tools such as Navigator 6.0, 6.1, 6.2, Web LCT, and U2000.
- Evaluated network stability and performance through OSA.
O&M Engineer
VODAFONE (Payroll of Citilink Network Solution)
Siliguri
02.2015 - 12.2015
- Managed network operations and maintenance for telecommunications infrastructure.
- Coordinated troubleshooting efforts for network outages and service disruptions.
- Implemented preventive maintenance schedules for equipment reliability.
- Provided technical support and troubleshooting for O&M related issues.
- Hands-on experience in installation, commissioning, and maintenance of ECI SDH equipment like XDM50, XDM100, XDM300, XDM500, XDM900, XDM1000, BG20B&E, BG30B&E, and Huawei OSN1832*16 (SDH & DWDM), OSN 550.
- Utilized OTDR, OSA, laser source, and power meter for efficient operations.
Education
B.Tech - Electronics And Communications Engineering
Surendra Institute of Engineering And Management
Siliguri09-2013
High Secondary (10+2) - Science
Tarai Tarapada Adarsha Bidyalaya
Siliguri06-2009
Secondary (10th) - Science
Tarai Tarapada Adarsha Bidyalaya
Siliguri06-2007
Skills
- IP networking
- Routing protocols (OSPF, BGP)
- Switching technologies (VLAN, STP, RSTP, MSTP, ACL, port security, etc)
- Data center management (NMS, EMS, SYSLOG, TACACS)
- Virtualization technologies (hypervisor, VMs)
- Troubleshooting and diagnosis (NOC support)
- Team leadership
- Project management
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
- Certification for IP-MPLS fundamentals from Tejas Networks Limited.
- Certification for Introduction to GPON Traffic Services from Tejas Networks Limited.
Timeline
NOC Support Engineer
Tejas Networks Limited
07.2017 - Current
RF Engineer
RELIANCE JIO INFOCOMM LTD (Payroll of Kutumbh Care Pvt Ltd)
04.2017 - 06.2017
Project Engineer
HUAWEI TELECOMMUNICATIONS INDIA PVT. LTD. (Payroll of GI Staffing Services Pvt. Ltd.)
12.2015 - 03.2017
O&M Engineer
VODAFONE (Payroll of Citilink Network Solution)
02.2015 - 12.2015
B.Tech - Electronics And Communications Engineering
Surendra Institute of Engineering And Management
High Secondary (10+2) - Science
Tarai Tarapada Adarsha Bidyalaya
Secondary (10th) - Science
Tarai Tarapada Adarsha Bidyalaya