SUHAIB AHAMED
NETWORK ENGINEER
Bengaluru
Summary
Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
NOC Engineer
CompuCom Systems
Pune
11.2022 - Current
- Monitored and maintained network and software components according to established guidelines and best practices.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Monitoring and troubleshooting Network devices that include Juniper Switches (EX2200, EX3200) Routers (SRX210, SRX320) Restoration and upgrade of IOS and regular configuration backup of switches and routers.
- Implementing switch port security and other securities on Juniper switches, troubleshooting to clear the alarm on switch & router.
- Clear port intrusion on switches and reactivating Access point if 7 MD's are connected to 4G network.
- Established positive working relationships with users to quickly resolve problems.
- Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Provided expert guidance during critical situations such as outages or service disruptions, expediting resolutions effectively under pressure.
- Coordinated with vendors for equipment installation, repair, or replacement as needed.
- Providing 24/7 support to client.
- Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes.
Education
Diploma in computer science -
Kerala Academy of Engineering &ITC
08.2016 - 07.2019
Higher Secondary -
Govt. Board of Vocational Higher Secondary
06.2014 - 03.2016
SSLC -
Kerala State Board of Education (2013-2014)
06.2013 - 03.2014
Skills
Network Troubleshooting
System monitoring
Incident Management
Network configuration
IP Networking
Wireless Networking
Routing Protocols
OSI model & TCP/IP protocol
Technical Support and Assistance
Technical Documentation and Reporting
Network infrastructure administration
Problem-solving abilities
Router Configuration
Switch Configuration
Backup Management
Training completed
Cisco Certified Network Associate (CCNA- Routing & Switching)
Personal Information
- Date of Birth: 02/28/99
- Gender: Male
- Nationality: Indian
Languages
English, Hindi, Malayalam, Tamil
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
NOC Engineer
CompuCom Systems
11.2022 - Current
Diploma in computer science -
Kerala Academy of Engineering &ITC
08.2016 - 07.2019
Higher Secondary -
Govt. Board of Vocational Higher Secondary
06.2014 - 03.2016
SSLC -
Kerala State Board of Education (2013-2014)
06.2013 - 03.2014
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