Bikash Kumar Pradhan
Kolkata
Summary
Highly-motivated Manager with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
General Manager
Mayfair Club House
Purnea, Bihar
11.2023 - Current
- Responsible for the setting up of the Hotel as per the Mayfair standards, by following the Policies and the procedures.
- Negotiated contracts with suppliers for cost-effective solutions.
- Implemented operational policies and procedures.
- Cultivated a positive work environment promoting teamwork.
- Recruited, interviewed and hired qualified staff for open positions.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and legal issues.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General Manager - Operations
Mayfair Tea Resort
Siliguri, WB
12.2022 - 11.2023
- Responsible for the overall Operations of the Hotel.
- Established effective communication channels within organization.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented campaigns and promotions to help with increasing the sales.
- Cultivated a positive work environment promoting teamwork.
- Ensured compliance with industry regulations and standards.
- Streamlined workflow processes to reduce costs and increase efficiency.
- Oversaw daily operations, optimizing efficiency and productivity.
- Implemented operational policies and procedures.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
General Manager
Mayfair on Sea, Morjim
North Goa
10.2021 - 11.2022
- This was a new hotel taken over by the group, so initially my work was to set up the hotel facilities, rooms and restaurant from the project to the operation mode.
- implementation of the Policies and the SOP's of the group to maintian the groups standard.
- Looking after the day to day operations of the hotel, meeting budgets, liasoning with the local authorities.
- Negotiated contracts with suppliers for cost-effective solutions.
- Facilitated employee development through coaching and mentoring programs.
- Ensured compliance with industry regulations and standards.
- Developed and implemented operational policies and procedures.
- Cultivated a positive work environment promoting teamwork.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Established effective communication channels within organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
DGM Operations / Resort Manager / General Manager
MAYFAIR Hideaway Spa Resort
South Goa
09.2010 - 10.2021
- Setting the operations from the project phase of this new hotel of the Mayfair Group as per the Mayfair Standard Policies.
- Built and maintained productive relationships with employees.
- Analyzed financial reports to identify areas for improvement or growth.
- Ensured compliance with safety, health, and licensing regulations.
- Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
- Oversaw maintenance of the facilities and equipment at the resort.
- Oversaw daily operations, ensuring guest satisfaction and revenue growth.
- Promoted to GM in April 2015 and worked till October 2021
DGM – Operations
MAYFAIR Yarlam
Lachung
04.2010 - 08.2010
- Resort Manager
Assistant General Manager (F&B)
MAYAIR Spa Resort & Casino
Ranipool, Gangtok
04.2008 - 03.2010
- Deputed in Mayfair Lagoon and Mayfair Puri before reporting to Mayfair Gangtok.
- Implemented successful business strategies to increase revenue and target new markets.
- Fostered positive relationships with clients and vendors.
- Ensured compliance with industry regulations and standards.
- Implemented continuous improvement initiatives for process optimization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Set departmental objectives aligned with company vision and mission.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored inventory levels, managed procurement processes.
- Cultivated a positive work environment promoting teamwork.
- Developed and implemented operational policies and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Motivated and led team members to work together to achieve targets.
- Identified opportunities for cost savings and operational efficiency improvements.
Food and Beverage Manager
Swosti Plaza Limited
Bhubaneswar
04.2007 - 11.2007
Manager – Food and Beverage
Royal Casino, Hotel Yak & Yeti
Kathmandu
10.2005 - 03.2007
Manager - Operations
Park Village Resort
Kathmandu
01.2002 - 09.2005
Food & Beverage Manager
Kathmandu Guest House & Park Village Resort
Kathmandu
12.2000 - 12.2001
Food and Beverage Manager
Kathmandu Guest House
Kathmandu
10.1996 - 12.2000
Restaurant Manager
Club Himalaya Resort
Nagarkot
06.1995 - 10.1996
Management Trainee (Food & Beverage Service)
Hotel Hindustan International
Kolkata
05.1994 - 05.1995
Industrial Exposure Trainee
The Leela Kempenski
Mumbai
04.1993 - 10.1993
Education
Trainer Development Programme - Specialization - Food & Beverage Service
SAITHRDP Supported By European Commission
Kathmandu, Nepal07-1996
Diploma in Hotel & Catering Management - Hotel And Motel Management
Institute of Advanced Management
Kolkata01-1995
Class XII - Commerce
West Bengal Board of Higher Secondary Education
Kolkata01-1991
Class X -
West Bengal Board of Secondary Education
Kolkata01-1989
Skills
- Quality Management
- P&L Management
- Service Quality Improvement
- Customer Retention
- Business Development
- Customer Relationship Management
- Business Administration
- Staff Supervision
- Operations Oversight
- Process Improvements
- Top talent recruiting, hiring, and retention
- Cost Reductions
- Leadership
- Verbal and written communication
- Client Relations
- Operations Management
- Deadline-oriented
- Cost analysis and savings
Marital Status
Married
Physique
6 feet 1 inch, 80 KGS, 6/6 (normal)
Sex
Male
Father Name
Mr. Mani Kumar Pradhan
Personal Information
- Date of Birth: 11/20/72
- Nationality: INDIAN
Languages
- English
- Hindi
- Bengali
- Nepali (mother tongue)
Extracurricular Activities
‘B’ certificate Holder of No. 2 Bengal Air Sqdn. N.C.C. Participated in All India Sikkim Trek organized by the N.C.C., West Bengal and Sikkim Directorate Successfully participated in the College Annual Sports. Represented Institute of Advanced Management Cricket Team as Captain
Hobbies and Interests
- Traveling
- Listening Music
- Reading
- Making Friends
Affiliations
- Attended Trade Shows in Dubai, Mumbai, Bangalore, Hyderabad, Pune & Kolkata
Languages
English
First Language
Timeline
General Manager
Mayfair Club House
11.2023 - Current
General Manager - Operations
Mayfair Tea Resort
12.2022 - 11.2023
General Manager
Mayfair on Sea, Morjim
10.2021 - 11.2022
DGM Operations / Resort Manager / General Manager
MAYFAIR Hideaway Spa Resort
09.2010 - 10.2021
DGM – Operations
MAYFAIR Yarlam
04.2010 - 08.2010
Assistant General Manager (F&B)
MAYAIR Spa Resort & Casino
04.2008 - 03.2010
Food and Beverage Manager
Swosti Plaza Limited
04.2007 - 11.2007
Manager – Food and Beverage
Royal Casino, Hotel Yak & Yeti
10.2005 - 03.2007
Manager - Operations
Park Village Resort
01.2002 - 09.2005
Food & Beverage Manager
Kathmandu Guest House & Park Village Resort
12.2000 - 12.2001
Food and Beverage Manager
Kathmandu Guest House
10.1996 - 12.2000
Restaurant Manager
Club Himalaya Resort
06.1995 - 10.1996
Management Trainee (Food & Beverage Service)
Hotel Hindustan International
05.1994 - 05.1995
Industrial Exposure Trainee
The Leela Kempenski
04.1993 - 10.1993
Trainer Development Programme - Specialization - Food & Beverage Service
SAITHRDP Supported By European Commission
Diploma in Hotel & Catering Management - Hotel And Motel Management
Institute of Advanced Management
Class XII - Commerce
West Bengal Board of Higher Secondary Education
Class X -
West Bengal Board of Secondary Education
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