Bikash Ranjan Swain

• We are giving support to Client systems which provides single source identity verification process across the country
• Residents use this identity card to authenticate themselves using online or offline

ROLES AND RESPONSIBILITIES:

• Involved in installation, configuration, and maintenance of Various type of Operating System like Windows, Linux & MAC
• Created user Accounts and Groups in Active Directory
• Implementing DHCP, DNS, WINS, Fault Tolerance, File &Print Services
• Setting up permission, delegation permission.
• Built installed and configured server managed them remotely for software upgrades and patch tested antivirus updates, OS Patches in test environment before deployment.
• Involved in troubleshooting and fixing day-to-day problems of the application in production
• Basic level understanding of Cisco Routing and Switch/Data networking skill, including DHCP, IP routing protocols
• Responsible to work with all technology team member to insure proper maintenance of the LAN, Wireless, MAN and WAN voice and data networks
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Configure Cisco and Fortinet VPN and install certificates client systems
• Accessing L2 switches in various locations to enable/disable the ports and changing VLAN for customers from different projects
• Worked in the Biometric services like, Mantra, Morpho
• Installing, Updating and troubleshooting McAfee Endpoint protection patches and keep the system under ISMS compliance
• Operating with Service Desk call monitoring and resolving Incidents/Problems on time based SLA for L1 incidents
• Handling technical related issues and Co-ordinate with various Teams and giving support to Server level and Network level issues
• Collaborated with other IT teams to resolve complex technical issues
• Assist the Client by providing SME assistance, and root-cause analysis on vulnerabilities
• Work through prioritized vulnerabilities for patch remediation with respective asset owners
• Involved in client interaction to understand their point of view and provided better solution to them according to user perspective
• Got client appreciation for that.

• Worked with major banking firm, where the basic functions included the issuance of currency, to sustain monetary Stability in the country, to operate the currency, and maintain the country's credit system

ROLES AND RESPONSIBILITIES:

• Involved in installation, configuration, and maintenance of various type of Operating System like Windows, Linux & MAC
• Install upgrades, support and troubleshooting for printers’ computers, laptop hardware and any other authorized peripheral equipment
• Collaborate with the infrastructure & web application teams to resolve complex issues and ensure efficient operation of the desktop computing environment
• Diagnoses and resolved end user network or local printers and webmail, MS outlook internet LAN, WAN access problems
• Created user Accounts and Groups in Active Directory
• Using SCCM Tool Perform software distribution and ensure successful deployment to end assets
• Symantec Endpoint Anti-viruses & Trend Micro Installing and updating in Laptop and Desktop
• Basic Networking TCP/IP Configuring/joining Domain/cabling, patching and LAN troubleshooting
• Manage Wi-Fi infrastructure & security systems
• Perform general preventive maintenance task on computers, laptops printers and any other peripheral equipment’s
• Rebuild, Configure and repair desktop equipment as needed
• Call login with various vendor and fixing the hardware & Software issue
• Monitoring Asset database/information (hardware/software) of all IT and NON IT systems at RBI.
• Tracking material inward /outward and providing necessary approvals.
• Verifying the tool accuracy and providing necessary approvals for the changes happening in the RBI Ro office.
• Coordinating with EMS team in resolving issues related to Asset Management Tools like ITAM, ITPAM, SAM , IMAC.
• Conducting physical verification of asset and stock across the RO
• Co-ordinating with all ASAs/ISPs to establish connection at Communication rooms.
• Manage the complete asset life-cycle from procurement to receipt, allocation, usage, de-allocation and disposal of assets
• Maintenance of the HW asset inventory at Reserve Bank Of India office(IT/Non-IT)
• Track movement of assets through IMAC
• Follow the Process Activity Flow for Asset Management in the Pre operational lifecycle /Operational Lifecycle/Post Operational Lifecycle
• Facilitate for User Acceptance tests as and when required to integrate ICT hardware to the production system.

• As a customer care executive I was responsible for communicating the how's and why's regarding service expectations within a company to customers

ROLES AND RESPONSIBILITIES:

• Answering questions about a company's products or services
• Processing orders and transactions
• Resolving issues and troubleshooting technical problems
• Delivering information about a company's offerings
• Providing proactive customer outreach
• Handling customer complaints
• Collecting and analyzing customer feedback.