BIKRAM KUMAR JENA
Tech Lead
Pune
Summary
Tech lead with more than 8 years of experience in developing enterprise-scale cloud-native and AI-driven applications with .NET Core, ASP.NET, React.js, SQL, and Microsoft Azure. Expertise in solution architecture, project lifecycle management, team mentoring, and stakeholder collaboration. Strong proficiency in AI technologies, particularly in natural language processing (NLP) and retrieval-augmented generation (RAG) for enterprise knowledge and ticket intelligence platforms.
Skilled in leading the design and development of cloud-native and AI-driven applications with .NET and Microsoft Azure. Adept at mentoring engineering teams to achieve high performance and technical standards. Strong background in implementing AI solutions, including NLP and RAG, to create business-impacting applications. Seeking to leverage expertise in a tech lead role to promote innovation and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Software Engineer / Acting Tech Lead
Volkswagen IT Services India
01.2023 - Current
- Acting as technical owner for enterprise applications, driving architecture, design, and implementation decisions.
- Designed and delivered end-to-end full-stack solutions using ASP.NET Core Web API and React.js.
- Defined API standards, security patterns, logging, exception handling, and performance optimization strategies.
- Led cloud-native implementations using Azure Functions, Azure SQL Database, and Azure Blob Storage.
- Implemented CI/CD pipelines using Azure DevOps YAML for automated build and deployments.
- Mentored developers through code reviews, design discussions, and best-practice enforcement.
- AI-Powered Knowledge & Ticket Intelligence Platform – Tech Lead (Volkswagen)
- Architected and led development of an AI-driven enterprise knowledge platform using NLP and Retrieval-Augmented Generation (RAG).
- Designed document ingestion pipelines for historical tickets, system logs, and internal documentation.
- Implemented semantic search using vector embeddings for accurate and context-aware retrieval.
- Integrated RAG architecture to generate AI responses grounded strictly in enterprise data.
- Developed secure ASP.NET Core APIs exposing AI capabilities to internal systems.
- Built AI-assisted React.js UI components for natural-language query workflows.
- Established RBAC, audit logging, and compliance standards for AI features.
- Reduced ticket resolution time by 40–50% and minimized duplicate incidents.
Technology Lead / Senior Systems Engineer
Infosys Limited
01.2017 - 01.2023
- Led development teams delivering enterprise web, desktop, and cloud-based applications.
- Designed solution architectures using ASP.NET MVC, .NET Core, WinForms, and SQL Server.
- Acted as primary technical decision-maker for performance, security, and scalability.
- Built backend services consumed by React.js frontends and enterprise desktop applications.
- Introduced coding standards, architectural guidelines, and formal review processes.
- Led and mentored a team of 5 developers, owning delivery timelines and quality.
Education
B.Tech - Instrumentation Engineering
Biju Patnaik University of Technology (BPUT)
Skills
Architectural leadership
Web application architecture
Artificial intelligence and natural language processing Retrieval-augmented generation systems
RESTful API design
cloud computing integration
Continuous integration and delivery DevOps practices Automation implementation
Code review and mentorship Engineering best practices Technical guidance
Agile project management
Backend systems design
Web technologies: Reactjs, TypeScript, JavaScript, HTML5, CSS3 Desktop application development: WinForms
Relational database systems SQL programming Data manipulation language
Cloud computing and DevOps Azure services management Function app development Pipeline automation with YAML Version control with Git
Artificial intelligence systems Natural language processing Augmented retrieval techniques Semantic search capabilities Vector representation Prompt design proficiency
Certification
LabVIEW Certification, PLC Certification, Business English Certification
Timeline
Senior Software Engineer / Acting Tech Lead
Volkswagen IT Services India
01.2023 - Current
Technology Lead / Senior Systems Engineer
Infosys Limited
01.2017 - 01.2023
B.Tech - Instrumentation Engineering
Biju Patnaik University of Technology (BPUT)