Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bikram Kumar Gouda

Bangalore

Summary

Over 5.8 years of experience in IT Industry. 3 Yrs. of Experience in support, Build and Configuration, Build and Release application of DevOps Projects and 2.8 years of experience in production support analyst role. Currently working as a both functional and technical consultant role for the ongoing Banking Product projects. Experience in using version controller tools like Bit-bucket, GITHUB, ITIL, Harness. Extensively worked on Maven, Jenkins for continuous integration and for End-to-End automation for all build and deployments. Knowledge of Ansible as Configuration management tool, to automate repetitive tasks, quickly deploy critical applications, and proactively manage change. Worked with development engineers to ensure automated test efforts are tightly integrated with the build system and in fixing the error while doing the deployment and building. Exposed to all aspects of software development life cycle (SDLC) such as Analysis, Planning, Developing, and Testing, and Implementing, Post-production analysis of the projects. Ability in deploying the developed code in Apache Tomcat. Ability in managing all aspects of the software configuration management process including code compilation, packaging/deployment/release methodology & application configurations. Experience in using bug tracking systems like JIRA and ticket tracker like Service Now. Experience in working with Different AWS & Azure services as part of the Devops reformation. Proficient in tracing complex build problems, release issues and environment issues in a multi-component environment Knowledge on build utilities like Maven for building of jar, war and ear files. Expertise in troubleshooting the problems generated while building, deploying and also in production support via tools like Unix, Harness, MySQL and Log Entries and Sumo logic Knowledge of Jfrog Artifactory, JUnit tools as part of CI/CD implementation. Knowledge on OS provisioning using Terraform and Ansible in cloud environments. Dedicated professional knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.

Overview

6
6
years of professional experience

Work History

Service Delivery Analyst II

FIS Global
Bangalore
11.2021 - Current
  • Developed training materials for customer service team members, resulting in improved customer service delivery.
  • Analyzed performance data to identify areas of improvement and implemented corrective actions to improve client requirements.
  • Expertise in troubleshooting the problems generated while building, deploying, and also in production support via tools like Unix, Log Entries, Hadoop tools, and Unravel.
  • Developed Shell Scripts and Python Scripts for automation purposes.
  • Used Putty and MySQL Developer to manage UAT and PROD Servers, Config Files, Database, Commands, Users' Mount Points, and Packages.
  • Used Jira as a ticket tracking and workflow tool for the Development Team, and we are using the Service Now ticketing tool to manage all IN, RITM, and CH tickets.
  • Managed Bitbucket repositories for branching, merging, and tagging.
  • Using Azure, Terraform, Harness, OpenLense, PowerShell for deploying new code and adding new versions in the environment.
  • Managing Cloudera External to get cluster-related details and nodes.
  • Used batch job flow tools like Zena and Airflow to monitor and schedule the jobs/extracts on a daily basis.
  • Used DB level regularly, like Hive DB, MySQL Developer, and PostgreSQL DB.
  • Analyzed client feedback to identify opportunities for improvement in service delivery.
  • Coordinated with multiple teams to resolve complex issues promptly.
  • Tracked progress on open tickets and ensured timely closure in line with SLAs.
  • Provided technical support and troubleshooting for customers' service requests.
  • Monitored the performance of services to ensure compliance with agreed SLAs.
  • Analyzed system logs, identified root causes of incidents, and documented findings.

Development and Operations Engineer

Airwork's
Bengaluru
04.2020 - 11.2021
  • Developed build and deployment processes for pre-production environments.
  • Worked closely with the development and operations organizations to implement the necessary tools and process to support the automation of builds, deployments, testing and infrastructure (infrastructure as code) using Ansible
  • Managed Git repositories for branching, merging, and tagging.
  • Developed Shell Scripts for automation purposes.
  • Resolved merging issues during rebasing and re-integrating branches by conducting meetings with Development Team Leads.
  • Worked closely with software developers and sysadmin to debug software and system problems.
  • Used Ansible to manage web applications, config files, database, commands, user mount points, and packages.
  • Maintained and coordinated environment configuration, controls, code integrity, and code conflict resolution.
  • Coordinate and assist developers with establishing and applying appropriate branching, labeling, and naming conventions using GIT source control.
  • Analyze and resolve conflicts related to merging of source code for Git.
  • Implemented the setup for master-slave architecture to improve the performance of Jenkins.
  • Implemented different services of AWS, including but not limited to EC2, EBS, S3, IAM, VPC, ECS, AMI, Bean Stalk, Aws-CLi, AWS Migration, CloudWatch, Lambda, and many more.
  • Used Jenkins for Continuous Integration and deployment into Tomcat Application Server.
  • Supported and developed tools for integration, automated testing, and release management.
  • Verify if the methods used to create and recreate software builds are consistent and repeatable.
  • Involved in research of the project application architecture to support, resolve, build, compile, and test issues/problems.
  • Releasing code to testing regions or staging areas, according to the schedule published.
  • Used Jira as a ticket tracking and workflow tool.
  • Implemented SonarQube, Junit, and Artifactory in the current project for complete CI/CD.
  • Monitoring the servers via Grafana.
  • Troubleshooting the servers by checking logs in Log entries and Sumo logic.

Junior System Administrator

Airwork's
Bengaluru
09.2018 - 04.2020
  • Setting up complete CI/CD environments for different prod and non-prod environments.
  • Implemented complete AWS setup for UAT/PROD environments.
  • Maintained and coordinated environment configuration, controls, code integrity, and code conflict resolution.
  • Coordinate and assist developers with establishing and applying appropriate branching, labeling, and naming conventions using GIT source control.
  • Implemented the setup for master-slave architecture to improve the performance of Jenkins.
  • Implemented to engineering teams regarding tools Maven, Git, Github, Jenkins, Log Entries, SignalFX, Tomcat, Nginx Server, and so on, required part of DevOps requirement.
  • Monitoring the servers via Grafana and the application via SignalFx.
  • Performing monthly updates and new version updates of DB and tools as per the project requirement.
  • Implemented Jira with Jenkins and other products for notification and automation cycle.
  • Implemented the on-call rotation and scheduled the Opsgenie settings for the team.
  • Worked with development engineers to ensure automated test efforts are tightly integrated with the build system and in fixing errors while doing the deployment and building.

Education

Bachelor of Science - Science Education

Berhampur University
Odisha, India
04-2015

Skills

  • Project Management
  • Ticketing
  • Operating Systems
  • Middleware
  • SCM Tools
  • CI Tools
  • Scripting
  • Static code
  • Backup repo
  • Container
  • Cloud
  • Provisioning
  • Log Management
  • Secret server
  • SSO
  • Server Monitoring
  • Internal Communication
  • Jira
  • Windows
  • Linux
  • Ubuntu
  • Apache Tomcat
  • Git
  • GitHub
  • GitHub Desktop
  • GitBash
  • GitLab
  • Jenkins
  • Shell
  • SonarQube
  • Jfrog Artifactory
  • Docker

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Service Delivery Analyst II

FIS Global
11.2021 - Current

Development and Operations Engineer

Airwork's
04.2020 - 11.2021

Junior System Administrator

Airwork's
09.2018 - 04.2020

Bachelor of Science - Science Education

Berhampur University
Bikram Kumar Gouda