Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Karthik E

Chennai

Summary

Dynamic Service Delivery Analyst II at FIS Global, adept in Ansible automation and Kubernetes orchestration. Achieved enhanced system reliability through innovative CI/CD pipelines and security hardening practices. Proficient in managing IIS and Docker environments, while demonstrating strong problem-solving skills to optimize application performance and ensure seamless operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Delivery Analyst II

FIS Global Business Solutions India Private Limited
Chennai
03.2016 - Current
  • Experienced in using Ansible for automating the configuration of Linux servers and deploying applications in production environments. Successfully reduced manual intervention and improved system reliability through idempotent playbooks.
  • Managed and configured IIS for hosting internal web applications across development, staging, and production environments.
  • Deployed and maintained .NET applications on IIS, ensuring high availability and optimal performance.
  • Implemented SSL certificates, URL rewrite rules, and security hardening best practices for IIS servers.
  • Deployed and maintained Apache Tomcat servers for hosting Java-based web applications, ensuring high availability and security
  • Managed Apache HTTP Server configurations, including virtual hosts, reverse proxy setups, and SSL certificates.
  • Administered MOVEit Automation and MOVEit Transfer for secure file transfers.
  • Monitored application performance and infrastructure health using Dynatrace; set up custom dashboards and alerts to proactively identify and resolve issues.
  • Built and managed Docker containers for microservice applications, streamlining development-to-deployment workflows.
  • Orchestrated containerized workloads using Kubernetes (EKS, GKE, On-prem), including deployment, scaling, and config management.
  • Designed and maintained Jenkins CI/CD pipelines for automated testing, building, and deployment across development and production environments
  • Managed IT service requests and incident tickets through ServiceNow, ensuring timely resolution and documentation
  • Performed vulnerability remediation across Windows and Linux servers.
  • Conducted server hardening by disabling unnecessary services, enforcing password policies and applying security baselines

Application Support Engineer

Computer Age Management Services Pvt. Ltd
Chennai
09.2013 - 03.2016
  • As an configuration/Release team, we are supposed to perform the roles of application hosting in the web through IIS in Microsoft server2003/Microsoft server2008
  • Created technical documentation to track history and use for reference.
  • Revised existing software to upgrade interfaces and elevate performance.
  • Creating websites in IIS 6.0/7.5 for which the developers used to give the required files
  • Creating Virtual directories for the support projects related to root website
  • Maintaining the application pools related to the websites created
  • Maintenance of the application after creation through deployment of files in the servers for bug and CR related to applications
  • Regular updates of the backup which is related to the applications
  • Monitoring the server utilization regularly, so that we can give the user a fluctuate free application
  • Configuration and Maintenance of Web based applications and Desktop applications like eISC, CamsKRA, and ITNET
  • Load balancing application Servers using Radware Device (Appdirector) by creating Farms for each application
  • Managing Server Certificates and Importing in Radware
  • Achievements: Successfully Configured Web based application and Desktop applications
  • Configured mantis bug tracker and Web based applications for vendor
  • Done IIS hardening in application server for vendor
  • Configured Webdev.

Education

Higher Secondary -

Bosco Academy Mat. Hr. Sec. School
Chennai, Tamil Nadu
01.2009

B.E. Computer science and Engineering -

SAMS College of engineering and technology, Anna University
Chennai, Tamil Nadu

Secondary School Leaving Certificate -

Bosco Academy Mat. Hr. Sec. School
Chennai, Tamil Nadu

Skills

  • Ansible automation
  • IIS and Apache Tomcat management
  • Security hardening and vulnerability remediation
  • ServiceNow administration
  • Docker containerization
  • Kubernetes orchestration
  • Jenkins CI/CD deployement
  • Dynatrace configuration and monitoring

Certification

MCITP course, LIVEWIRE Institute Chennai, Domain Expert on Windows Administration, LIVEWIRE India, LWR141212027, http://www.livewireindia.com/certificateverification.php

Completed Dynatrace training with hands-on experience in monitoring, performance analysis, and alert configuration

Accomplishments

  • Achievements: Received 2 times Make a Difference awards for Excellence in Service
  • Received 6 Above and Beyond awards for Migration activities.

Timeline

Service Delivery Analyst II

FIS Global Business Solutions India Private Limited
03.2016 - Current

Application Support Engineer

Computer Age Management Services Pvt. Ltd
09.2013 - 03.2016

Higher Secondary -

Bosco Academy Mat. Hr. Sec. School

B.E. Computer science and Engineering -

SAMS College of engineering and technology, Anna University

Secondary School Leaving Certificate -

Bosco Academy Mat. Hr. Sec. School

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Karthik E