Bilal Ahmad Shaikh
SENIOR TECHNICAL SUPPORT EXECUTIVE - IT
Mumbai,MH
Summary
A dedicated and experienced Senior Technical Support Executive -IT with over 13 years of expertise in delivering technical support for both software and hardware to client and customer organizations. Proficient in diagnosing and resolving complex network issues, managing IT assets, and providing support across multiple operating systems. Well-versed in configuring and maintaining IT infrastructure while implementing effective IT solutions to enhance system performance and reliability.
Overview
13
13
years of professional experience
1
1
Certificate
3
3
Languages
6
6
years of post-secondary education
Work History
Senior Technical Support Executive -IT
Mid-Day Infomedia Pvt Ltd
Mumbai , Maharashtra
08.2012 - Current
- Resolved hardware, software, and network issues for end users, maintaining a 90%+ satisfaction rate on ticket resolutions.
- Provided remote and on-site support for Windows operating systems, including troubleshooting and software installation. Installed, configured, and maintained computer hardware, peripherals, and operating systems.
- Performed system upgrades, routine maintenance, and data backups, ensuring minimal downtime for critical applications.
- Led the migration of over 200 employees to a new software platform, providing hands-on training and support to ensure a smooth transition.
- Managed and maintained Active Directory and Microsoft 365 environments, including user account creation, password resets, and permissions management.
- Monitored system performance, proactively identifying and resolving potential issues to ensure optimal efficiency.
- Developed and maintained detailed technical documentation, including FAQs, and step-by-step troubleshooting guides for team reference.
- Lead system upgrades, patching, antivirus deployment, and backup operations to ensure minimal downtime.
- Manage Windows desktops, laptops, printers, scanners, and systems.
- Troubleshoot LAN/WAN, DNS, DHCP, VPN, and Wi-Fi connectivity issues.
- Monitor system performance, and proactively resolve infrastructure issues.
Education
Bachelor of Science - Computer Science
04.2008 - 10.2013
Skills
Windows 10/11, Windows Server (2012/2016/2019)
Additional Information
- Current Location: India
- Availability: Immediate
- Open to UAE relocation
Certification
Microsoft Certified: Azure Administrator Associate 12/2025
Timeline
Microsoft Certified: Azure Administrator Associate 12/2025
11-2026
Senior Technical Support Executive -IT - Mid-Day Infomedia Pvt Ltd
08.2012 - Current
University of Mumbai - Bachelor of Science, Computer Science
04.2008 - 10.2013
Training
Microsoft Certified: Azure Administrator Associate ( Nov 2026)
- Certification number :B0I746-6C79FE
- Azure identity and access management (RBAC, Azure AD)
- Deployment and management of Azure virtual machines and networking
- Azure monitoring, backup, and disaster recovery solutions
- Automation using Azure PowerShell and CLI
MCSE Training – RST Forum
- Windows Server administration, Active Directory, and Group Policy
- DNS, DHCP, VPN configuration and management
- Hyper‑V virtualization
- Storage, backup, and disaster recovery concepts
- Security best practices and server hardening
RST Forum: MCSE Training
- Gained in-depth knowledge of Windows Server administration, including installation, configuration, and maintenance.
- Hands-on experience with Active Directory, Group Policy, and domain management.
- Trained in configuring and managing network services such as DNS, DHCP, and VPN.
- Learned virtualization concepts using Hyper-V for efficient server deployment and management.
- Developed skills in implementing and managing storage solutions, backup strategies, and disaster recovery planning.
- Gained exposure to security best practices, access control, and server hardening techniques.